Didn't receive the referral credit.

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Zeyuan
I've Been Here Awhile
Posts: 2

Didn't receive the referral credit.

Hello,

I received the email on Dec, show I will receive the $50 referral credit on my bill.

 

I contact Rogers Service in January, they said my $50 credits will be shown on Feb bill.

 

However, I didn't receive it.

 

Thanks,

 

 

 

***Edited Labels***

RogersMaude
Moderator
Moderator
Posts: 2,374

Re: Didn't receive the referral credit.

Good day @Zeyuan,

 

Welcome to the Rogers Community! I understand your desire to benefit from a credit you signed up for.

 

Did you made sure you qualified for the referral credit? 

As a Referrer, you must be an existing Rogers wireless customer on a postpaid plan with an account in good standing for 30 days. The Referee, must be a new Rogers Wireless Consumer customer, also have an account in good standing for 30 days and have signed up for a wireless plan with an eligible wireless postpaid plan after being referred. Once a referral has been successfully verified, which takes approximately 30 days, the Rogers wireless credit will be authorized.

Only one Rogers wireless bill credit will be applied to your account per month. Any additional credits will be applied to your next month's bill.


Depending on your billing cycle date, the credit may be applied on your next monthly statement if the current billing cycle has lapsed. You can always check the status of your referral by clicking on "Referral History" after you have logged into the Refer Your Friends homepage.

To view the status of your referral,you can also enter your email address at https://rogers.sparkrefer.com/frames/check_status_email.pg.

 

For further assistance, you can reach out here, by private messaging our @CommunityHelps inbox. You can learn how to send a PM, here.

Thanks!

 

RogersMaude

Zeyuan
I've Been Here Awhile
Posts: 2

Re: Didn't receive the referral credit.

Hello,

 

I check my referral status, please see below,

 

Check referral status

Welcome back! Here is the latest status of your referral:

  • Offer claimed on: October 27, 2018
  • Referral status: Approved
  • Details: Congratulations! Your referral has been approved! Please check your email for your reward details.

If you have any questions about your referral, you can reach us using the Contact us link below.

 

RogersMaude
Moderator
Moderator
Posts: 2,374

Re: Didn't receive the referral credit.

Thank you for your reply @Zeyuan!

 

Since such a long time has elapsed since the referral was approved, we'd like the opportunity to take a deeper look into this.

 

As indicated above, you may send a Private Message to us here @CommunityHelps and we'll do our best to resolve this issue as soon as possible. Please click HERE, for instructions on how to send us the Private Message. 

 

Regards,

 

RogersMaude

 

Aravindravi
I've Been Around
Posts: 1

Re: Didn't receive the referral credit.

Hi,
I have been rogers from Dec 2019 and reffered my friend on Jan 2020,still both of them are in rogers but we dont get the refferal bonus of 50 dollar.This problem was already escalted to customer service representative and through email, eventhough there is no reply and action taken from rogers.

Thankyou

RogersHarry
Moderator
Moderator
Posts: 44

Re: Didn't receive the referral credit.

Hello @Aravindravi 

 

Thanks for your first post!

 

Not knowing where the referral credit can definitely be confusing. Just to clarify, are you able to see your status update by following the earlier post above?


If not, we'd like to take a closer look at this for you. Please send a private message to @CommunityHelps so we can locate your information on our file and get started.

 

If you aren't familiar with our private messaging system please click here

 

 

Cheers
RogersHarry

kamalsohi
I've Been Around
Posts: 1

Re: Didn't receive the referral credit.

Hi. I Hv not received bill credit of 100$. More than 4 month has elapsed. but I received nothing
RogersLaura
Moderator
Moderator
Posts: 863

Re: Didn't receive the referral credit.

Hello @kamalsohi!

 

Welcome to our community forums and great first post! 🙂

 

I understand that you've been waiting to receive your $50 bill credit for referring a friend using our Refer Your Friend Program! I would recommend reviewing the full Terms & Conditions and Program Rules found on our FAQ page to ensure that all of the requirements have been met on both sides (referrer and referee). 

 

Also, do you recall if you received an email confirming the approval of your referral? If so and you meet all of the requirements outlined in our Terms & Conditions and Program Rules, you may fill out our Contact us form and someone will get in touch with you within 3 business days regarding your concern. 

 

Kind regards,

RogersLaura