Device Upgrade - Feedback

[Yanush96]

December 24 , my trial period for upgrade phone is ended and I got to Rogers app, and open it , I get promotion on iPhone 13 pro 1tb (old price 60$ , new price is 30$) Okey, deal , put 400$ down payment and get msg that I need to wait my phone 4+ weeks , okay, I can wait
After 3 weeks , I call them, they said everything good, just wait.
And today I got voicemail that my phone is unavailable and call back to get new propose to solve the problem.
After I call, I get propose to buy 14 pro or any other for a full price, 0 promotions , nothing they can deal with this problem. Only 2 way, refund money and go another operator, or buy iPhone for a full price , because your 4 weeks of waiting your phone is nothing!!!
And when I ask to not cancel this order, so I can show it, when I will get some report to Rogers, they just cancel it and turn off call!!!
I speak with 4 different people , including supervisor, nothing to solve this problem !

[RogersMoin · Accepted solution]

Hello, @Yanush96.

Thank you for sharing your phone upgrade experience, and welcome to our Community! The phones you opted for are popular, and the suppliers are having trouble keeping up with the demand.

I appreciate you taking out the time and providing us with detailed criticism. Based on your feedback, we would love to turn around your experience in the future.

Regards,
RogersMoin