Detailed Text Message History On Bill?

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I've Been Here Awhile
Posts: 2

Detailed Text Message History On Bill?

Hello,

 I was wanting to know why we cannot view our "Detailed text messages" like what numbers have been texted? we can see what phone number we dialed but not the numbers texted. All other cell phone providers show this information. I want to see who my children are texting,, this is a real problem.  what would be the security issue with this? when all other companies show this information.

 

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Moderator
Moderator
Posts: 1,740

Re: Detailed Text Message History On Bill?

Good day @KellieC,

 

Thanks for posting your question to the Rogers Community Forums and welcome!

 

I understand your concern, making sure your children are messaging people they can trust is important.

 

At this time, Rogers does not offer such feature or a text messaging forwarding option.

 

The text message detailed usage does not appear on invoices either, for privacy reasons.

 

You may want to look into a third-party app that would fulfill your needs.

 

Hope this helps!

 

RogersMaude

Resident Expert
Resident Expert
Posts: 2,295

Re: Detailed Text Message History On Bill?


@RogersMaude wrote: 

1. The text message detailed usage does not appear on invoices either, for privacy reasons.

 

2. You may want to look into a third-party app that would fulfill your needs.


1. I'm the only one on my account, yet very few of the text messages have a phone number beside them - some do. I could understand this for other people on the account, but if there's only one person on the account, how does privacy enter into it.

 

Why is it that some SMS do have this information (phone number), while others do not?

 

2. Where would you install this app - on the child's phone?



Moderator
Moderator
Posts: 53

Re: Detailed Text Message History On Bill?

Hey @57.

 

Though I can appreciate an account holder wanting full text message visibility, the detailed usage accessible via MyRogers varies based on your type of account. Are you using a prepaid or a postpaid service? n addition content visibility for text messages by Rogers is not available due to privacy reasons.

 

Although we don't provide any level of support for 3rd party apps I'm certain that with a little research, options will become available.

 

RogersAndy

Resident Expert
Resident Expert
Posts: 2,295

Re: Detailed Text Message History On Bill?


@RogersAndy wrote:

1. Though I can appreciate an account holder wanting full text message visibility, the detailed usage accessible via MyRogers varies based on your type of account.

2. Are you using a prepaid or a postpaid service? 

3. ...content visibility for text messages by Rogers is not available due to privacy reasons.

 


1.  That's why I thought since I'm the only one on my account that I would be able to see who texted me and who I texted.  I'm not looking for the content of the texts, just the phone numbers. The billing data (cost) and exact date/time of text is shown, why not the phone number?  This is available to me in the Messages App on my iPhone, but I was curious why some phone numbers appear under MyRogers (Call/Transaction History) and some don't.

 

2. I'm on the Grandfathered Anytime PAYGo plan.

 

3. This doesn't appear to be an issue for (some?) other providers and should not be an issue for Rogers if I'm the only one on the account.  I hear what you're saying, but I don't understand why there would be privacy concerns on a single account.



I've Been Around
Posts: 1

Re: Detailed Text Message History On Bill?

I am very upset that I was told I would have detailed billing calls and text messages. I have two kids with exceptionalities and I have to make sure that they are okay during the day and that they are talking to “appropriate” peers. Before I signed contracts I was told that I would be able to see the people my sons text. Especially after explaining the Severity of his disability. It is a must that I have access to the information for protection for them. “Yes, we offer detailed billing at Rogers!”

Getting a phone number at the end of the billing cycle a few weeks later will not help if he is gone missing today! I feel completely lied too!’ Now I’m in a contract for two years with two new phones without access to finding out who my kids are contacting? I’m freaking OUT!! I was online through chat and guess what!! I was waiting for 44 minutes after being transferred then disconnected.

We should not have to go to a third party App because Rogers doesn’t want to stay current.


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Moderator
Moderator
Posts: 658

Re: Detailed Text Message History On Bill?

Good evening @Crystal007,

 

Welcome to the Community and thank you for sharing your concern with us.  I appreciate the challenges you've listed and while the details of the usage are available on MyRogers,it is generated at the end of each billing cycle. As far as lack of details for incoming calls or text messages; this is a privacy requirement. We have to enforce it, because our systems can’t tell if the incoming number was blocked or unlisted.

 

As for the extenuating circumstance that you've referred to, we do have processes in place to deal with such instances. You can find all the pertinent information on our Privacy page.  

 

 

 

 

RogersZia

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