Delays in billing?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
harleysmom
I've Been Around
Posts: 1

Re: Delays in billing?

I also haven't seen an online invoice for Dec 2016   My biling date is normally Dec. 6th.  They've acknowledged my payment on Nov. 15th for my Nov. invoice but there is no December amount owing.   When I tried to ask via Online Chat on Dec. 15th, the agent (I swear it was automated vs. a live person) replied "you should see it by the 14th"....which made absolutely no sense seeing as I called on the 15th.  They couldn't answer why.  I just called in to Rogers via phone and was told they couldn't see it online and transferred me to 'tech support" - in French - even though I'm not bilingual.   I was barely able to understand the options to wait in French and finally got enough of the message to say it was a 6-9 minute wait - so I hung up.  The online / MY Rogers billing has been fine up to Nov 2016.   Very annoying.  

RogersZia
Moderator
Moderator
Posts: 1,293

Re: Delays in billing?

Hi @harleysmom,

 

 

Welcome to the Community and thank you for your post.

 

Have you been able to view your invoice since you last posted here? 

 

Please keep us updated.

 

 

RogersZia

Johnmb
I've Been Here Awhile
Posts: 4

Re: Delays in billing?

Why is it that Roger's is late with producing my bill. Up until this latest contract with them and I'm talking since 1996 you have always posted or mailed me my bill on time.
But that's not what's really bothering me. What's bothering me is if I call or go on chat no one in billing can tell me what's up. All they can say is they don't know why it's late . I chatted last week trying to find out what my total on the bill would be and the chat person after 40 minutes could only tell me to check back next week so I check today Feb 23 , 7days past my billing period and I talk to a live rep on the phone and he tells me the same bs. If your system is automated there should not be any lag or scheduled business days crapp. Pick it up Roger's and get your customer service together or your going to loose another long time customer

RogersCorey
Moderator
Moderator
Posts: 1,402

Re: Delays in billing?

Hello @Johnmb,

 

I don't like to hear of ongoing unresolved billing issues such as this, so please allow us to look into it further for you and begin the steps towards a permanent resolution.

 

When you have the opportunity, reach out to us via PM @CommunityHelps and we'll start the investigation on your behalf.

 

Regards,

RogersCorey

^ch

Johnmb
I've Been Here Awhile
Posts: 4

Re: Delays in billing?

Hi Roger's Corey I clicked on the link in your message and could not figure out how to communicate with you. That's the other thing there is way to much fishing around on this site figuring out what to do

 

Yup I'm having the same problem were I can log into my account but not see my electronic bill. And I have coated once and called once a week with different reps and no one wants to help or say what the problem is. I just been told it's in the process and there system is fully automated now and the reps we call have no access to are billing information

 

What are the steps to communicate with you in the Roger's Community help page

RogersPrasana
Retired Moderator
Retired Moderator
Posts: 624

Re: Delays in billing?

Hi @Johnmb

 

Please refer to our blog here on private message @CommunityHelps.

 

 

RogersPrasana

Jeyanthan
I've Been Here Awhile
Posts: 2

Re: Delays in billing?

Missing Bills in MyRogers account.

 

I started home internet service with Rogers last March 23rd and I chose online billing option. So far I got only one bill (dated March 24, 2018) I could see in MyRogers Account. My billing cycle end date every 24th. Why is missing last 3 bills in my MyRogers account? I called 3 times to customer service and agent every time apologized and told me someone will call me ASAP. So far nobody called me and still missing the bills. This is my last 2 case ID R c134585730, c133808634

I hope someone can help me to see my bill online or paper bill by Canada post.

 

Regards

Jeyanthan.S

RogersMoin
Moderator
Moderator
Posts: 1,921

Re: Delays in billing?

Hello, @Jeyanthan

 

Thank you for posting your billing concern in the Community. I can certainly see the inconvenience of not able to see three consecutive bills; we can surely look into expediting the cases you have opened to resolve the issue. 

 

I appreciate sending us the private message; we look forward to seeing the resolution at the earliest.

 

Cheers,

RogersMoin