Good day @HughMcCoy,
Thanks for you reply! Are you able to manage and monitor your data usage and alerts from a web page?
We'd love to access your account details to find more information about what is taking place and open a ticket for our back office team if the need may be. To do so, please send us a private message @CommunityHelps. You can find details about our private messaging in this blog.
Looking forward to your PM!
RogersMaude