A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit. Now I can't find it. Is it still there? How does one access it?
Welcome to the Rogers Community Forums!
I know how useful it can be to set up data alerts to ensure you don't go over your data usage and end up in overages.
The way to set up alerts has changed slightly from 1 year ago but the functionality is still available via the app. In the Services tab, tap on Usage, then scroll down to Manage Data Settings, tap on the user you'd like to create an alert for, on the next screen you would have to slide with the grey bell icon to the alert limit you'd like to create for that user.
Have you thought about switching to a Rogers Infinite Plan? With our infinite plans, you no longer have to worry about data overages because there are none.
Let the community know if you need any help getting one set up.
Just tried. Under Usage there is nothing that says "Manage Data Settings"? Please advise.
I imagine the Infinite plans are more expensive than my current, don't need unlimited, don't use much data.
Good day @HughMcCoy,
Thanks you for your reply! To better assist you, I'll need more information from you.
Are you trying to access and set alerts as the Data Manager? If you're just an additional line on the account you may not have full access to Data Alerts.
Is this for a line that has just been activated or did you recently switched it over under your name? When there is a change in account information, you may need to wait until it is fully created to access the usage and gain back functions.
If anything recently changed on your account, I'd recommend you to simply set alerts again by accessing to your MyRogers app. In the Services tab, scroll down to Manage Data Settings, and then select the user you'd like to create an alert for. On the next screen you would toggle the first radio button "ON" in order to set Data Alerts for that user.
If you need further assistance, please let us know what step you reach before bumping into a problem. Don't hesitate to share screenshots!
This is my personal cell phone, I am the only one who has ever used it. Was activated over a year ago.
As mentioned in the Rogers App in Services there are three options Usage, Phone and Plan. Under Usage it does say in large font Remaining Data (and a bar) also days remaining in billing cycle and plan details but there is no "Manage Data Settings".
@HughMcCoy, thank you for the update. If you do not see Manage Data Settings past the billing cycle and plan info, can you please share a screenshot of what you see? Is it just a blank screen? Make sure you edit the personal info before you post the screenshot. Are you able to view the Data Manager Settings via the browser?
Please keep us posted!