Data Overages

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I've Been Around
Posts: 1

Re: Data Overages

Why did Rogers charged me for $50 data overage when I have 12 Gb sharable data and I have only used 6.48 Gb?

Moderator
Moderator
Posts: 1,113

Re: Data Overages

Greetings and welcome to our Community @Jhaaaaaz!

 

This is definitely something I'd need to do a bit of investigation into before I could answer with confidence. Certainly, I understand getting a notice that you're being charged overage when it appears you're under your usage is distressing. I do apologize for that. Please allow me clear this up for you. If there's a technical issue causing this, I can make sure it's fixed and the charges are reversed. 

 

Please PM us @CommunityHelps so I can look into this matter for you. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey