I've been with Rogers for over 15 years and was disappointed to learn they weren't able/willing to give me a better deal than one of their competition. they won't even honour my current deal and add a new phone. The best they will do is knock $5 a month off the new contract but it will still be over $100 plus tax. I am currently paying $90 month with taxes. It is frustrating to see new customers be able to get better deals that someone who has stayed for so long. I've tried reaching out to customer service and had no success, spoke with retention and no joy there either. I've been happy with Rogers over all and don't necessarily want to leave,however, when I can get a deal at $80 after taxes a month with a new phone why wouldn't I leave? The funny thing is that my wife who is now a former Rogers customer left because she couldn't find a deal to her liking and the day after she canceled her package she got calls every day for a week with better and better offers to stay with Rogers. All of the offers were far better than what she was offered when she was still with Rogers. If anyone has a suggestion on another department I can talk to happy to try it.
So we are continuing to research Ignite TV. I was under the impression, based on speaking to a representative, that it would be "SO MUCH CHEAPER!!" (in their words). Well, apparently the bundle deals are over and they don't know when a deal might come up again. We've been customers of Rogers for 35 years or so, but I guess that doesn't help...… The other question I had was - does anyone know if there is an installation fee?
@slb260 What TV plan do you have now? Legacy digital cable? Do you rent or own your boxes? I've had VIP for over 10 years and been a Rogers cable customer at least 30 years. When Ignite was first announced via private email to members of this board I thought it was some kind special introductory offer and called to inquire. Turns out I would have had to pay more than twice as much a month and for fewer channels than what I was paying and also subscribe to Rogers internet, so absolutely no deal. Also there was the $150 installation fee, which apparently now some people were not being charged, but I can't be certain. But that's all BC (Before COVID) and they won't be coming into your house to install it for maybe another month, depending on the backlog. Right now I'd sit tight with what you have because you can't change it.
All these fees they are charging me so i can pay them a ridiculous amount of money. Bye rogers.
Congratulations on your first post with us! 😊 I hope you're staying safe and sound! Thank you for your continued loyalty to us! We'd love for you to stay! 👍 With that said, what fees are you being charged? How about we have a gander at your account to see if we can make things more cost-effective for you? If you are able to send us a Private Message @CommunityHelps that would be much appreciated! For more information on how our Private Messaging system works, please Click Here. Looking forward to hearing from you!