Hello and welcome to our Community @Simin_2276!
I would hate to see our relationship with you as a customer end like this. Please PM us @CommunityHelps and I will explore the loyalty offers available to you to be absolutely certain you were provided the best possible offer available.
If you're not familiar with our PMing process, you can find instructions here.
Welcome to the Community!
I realize how challenging the experience has been so far. We try our best to ensure completing an upgrade isn't an arduous task for our customers.
If you're still looking to escalate your concerns please do so using the Share a Concern option here: http://roge.rs/Jvge0i.
Hope this helps :).
There is no loyalty. They recently adjusted the price of my older plan by $5 a month, at first citing an "In-Market" adjustment that was applied to all plans without a contract, but when I found out that other companies were not doing this, I was then told that it was actually just being applied to "older plans". I was then reminded that per the contract it was within their right to change the rates at any time. They refuse to return my rate. When you are told you are a valued customer, it is by script - it is their protocol to do so.
Everything aside, after speaking with customer service and retention twice, the hard reality is that I'm such a valued customer that I can either: a) accept their $5 a month increase, or b) leave. So this valued customer has chosen B, and is going to a company where their valued customers pay the same amount that I was prior paying at Rogers with more data per month, on the same month to month basis. And as I already have an account with them for my child, and that account was not subjected to any "in-market" increases - then I believe them when they say that they won't just simply increase my plan rates like Rogers did.
I’am not getting a discount i’d be paying $75 more for the same services with ignite,ignite may be better for rogers not for costomers in my opinion.I’m about to cancel everything.
Thank you for joining this discussion and welcome to Rogers Community Forums!
We would love you to remain a member of Rogers' family; we can go through your products and services to tailor a package that suits your needs.
Been there ,done that the point is it’s costing me over $75 a month more for the same service I had.Can I just cancel the tv and phone and just take the internet?
Just off the phone with Rogers and couldn’t get any decent explanation why I pay more for my plan than current basic plans while receiving below common plan services. I’ve been with Rogers as a loyal mobile customer for about 10 years and this pricing is terrible. I’m shopping around for a better deal for myself and my wife.
If Rogers wants my loyalty I hope someone there can offer a better deal.