Customer Service Experience - chat

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I've Been Around
Posts: 1

Customer Service Experience - chat

Apologies if I'm posting this I the wrong place...


Though most of the time I get great customer service from Rogers (the main reason I've stayed with the company for 16 years), I sometimes get to interact with an agent who simply does not belong there. The agent either does not care about my problem, no matter how legitimate my concern may be. I understand the agent may be new and not know how to fix an issue, but an agent who doesn't care will simply never learn to solve any issues because he/she simply rejects every client issue right off the bat.


I have had this issue with Jonelle (from PEI) over the chat now two days in a row. I wish she receives the appropriate training to show a little empathy and understanding and, most importantly, take ownership over the clients' concerns and actually serve customers.




***Edited Labels***

Posts: 1,326

Re: Customer Service Experience - chat

Good evening @luischacin,


Welcome to the Community!


Thank you so much for your feedback. I realize sometimes a chat or call doesn't end the way you'd expect. If you have an account related question or concern which hasn't been addressed, please reach out to us via PM @CommunityHelps and we'd be happy to assist you.


To learn more about our private messaging system, please take a look at this page.