It sure looks like people who don't pay their bill through automatic pre-authorized means should revert to paper billing. At least you get a couple of weeks to pay after receiving the bill. However, there still remains the problem of Rogers "improving" the system by removing the details, so if you get a bill that's suspiciously high, nobody can tell you what exactly you're being charged for. The details need to be put back ASAP.
Reported elsewhere, I recall reading that they are putting the details back. Wondering if this programming change is what has also delayed all the bill this month. It reminds me of when I was involved with a failure in a payroll system - we had to fix it, but to deal with it we hand created the payroll and cheques.
Nice to see that there are some people's bills getting through. Maybe this late in the month, they are getting the "bug" fixed. Mine was 12th, now the 29th, 2 days past normal payment from my bank account. As they say in the movie Field of Dreams, build them and they will come. Need to build a functioning system so the bills can come. Must try to keep faith!!
I'm not receiving my monthly statement either by email or snail mail, and haven't been since I requested it be sent to my email many months ago. Can you correct this?
Good day @sharbridge,
Thank you for your post!
We certainly want to help you resolve this situation!
We definitely have the ability to help you correct this. However, we would need more information!
We essentially want to determine whether the issue resides in the email notification or the email generation.
Looking forward to your reply!
I'm sorry Gdkitty, but this problem has been going on for the last three months and after trying to view my bills today, I still can't view/print. It shows me my total to this date but I don't know if that means my previous month due plus any usage since or just the amount owing on the previous month's bill. I don't feel comfortable paying a bill when I can't see the details. Additionally, if there are any interest charges, I refuse to pay those as they are caused by Rogers' billing issues not mine. I pay my partner's bill online and he too is reimbursed by his employer but because of these issues he is also having to wait to be compensated. His company also requires a copy of his usage. This is just totally unacceptable!!! I can't understand how a company like Rogers can let this go on for so long. Absolutely unbelievable!!! Unfortunately my partners' company won't let him leave Rogers but I'm definitely looking for alternatives for myself. I'd also like to point out that when on the website it has a link to my previous bill but not the current bill AND you can't even click on it to view it. WHAT THE HECK??? What a TOTAL MESS. I'm sorry but I don't have any faith that this will be cleared up any time soon! I'd also like to mention I'm having this same problem at my place of business as I perform the accounting duties in our office. I'm sure I could convince my boss (brother) to switch to another provider. You have no idea how frustrating this is!!!!!
I can understand how this would be frustrating.
I would like to help.
I will reach out to you Via Community helps. Please keep an eye on your Message Icon at the top right.