Credit reporting

[Joshua15]

Rogers sent me to credit for one missed payment that I paid only 5 days late and paid the penalty the late payment fee and they still sent me to credit and a few months later it is still negatively affecting my credit rating and hasn't been removed.

***Edited Labels***

[RogersMaude]

Good evening @Joshua15,

Welcome to the Rogers Community and thank you for your post!

I understand how the negative credit report made you feel and we appreciate you took the time to share your recent experience.

To prevent this from happening again in the future, we recommend you to set up Automatic Payments.

Let us know if you need help with your Rogers account or if you have any other questions!

RogersMaude

[Joshua15]

Really??? That's what you have to say??? No phone number for me to call to reverse your credit reporting,???. I will never ever recommend this company. I won't even go see an Oilers game so that I'm not inside a building with your name on it. I only have Rogers because building Disney have Telus wired!!!
I already have automatic payment set up and I did before too, but my bank sent me a new bank card which I didn't know meant they were sending me a whole new account number and then all of my pre-authorized payments from my accounts didn't go through.

[Joshua15]

*doesn't have Telus wired

[RogersMaude]

Hey @Joshua15,

Thank you for the additional information! 

We're truly here to help and I'm happy to provide our Credits Operations department phone number.

For Outstanding accounts, dial 1-866-346-3430 from:

• Mon-Fri: 7 a.m. - 10 p.m.
• Sat: 7:30 a.m. - 9 p.m.
• Sun: 9 a.m. - 8 p.m.

Or for Billing & Payments, simply call 1-877-559-5202 and they will gladly assist you Monday to Sunday from 9 a.m. to 7 p.m.

You can find more options on how to reach our them at www.rogers.com/contact/billing-payments/connect-with-us.

Hope this helps!

RogersMaude