Copy of Live Chat Support Transcript

[OhHenrie]

Hello,

Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me!

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[RogersLaura]

Greetings @OhHenrie!

Thank you for posting your query here in the community. We hope you and your loved ones had a safe and happy holiday season!! 😊❄️

Yes, once you have opted to receive a copy of your Live Chat transcript (which is provided before you exit the chat window), it will be sent to the email address that you provided. If you don't see it in your inbox, try checking your junk mail folder to ensure it wasn't sent there by mistake. 

I hope this helps! 

RogersLaura