Contract termination for mobile

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I've Been Around
Posts: 1

Contract termination for mobile

Hi,
I have taken apple mobile on 2 year contract with rogers. If i have to relocate and I want to terminate my contract, what would be the charges that I would end up paying?

Thanks in advance

 

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Moderator
Moderator
Posts: 2,213

Re: Contract termination for mobile

Good evening @Sushma,

 

Thanks for joining the Rogers Community!

We’re sorry to hear you’re considering cancelling your Rogers services. Our goal is to exceed expectations by providing you the best products and services.

 

The amount you will need to pay, in the instance where you terminate your contract early, depends on the amount of time left and on the original subsidy received. Your balance reduces each month by an equal amount during the term of your agreement. Check your device balance at rogers.com/devicebalance!

 

We need to speak with you in order to process your cancellation request and ensure you are informed of any details relating to your account changes. Please contact us at 1 (855) 381-7834 to resolve any issues or to assist you with the cancellation process. Find more options, on how to reach one of us, at rogers.com/contactus.

 

If you'd like us to correspond with you to discuss this matter, send us a private message. Please, send the PM to our @CommunityHelps inbox. You can learn how to do so, here.

 

RogersMaude

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I'm a Senior Advisor
Posts: 2,154

Re: Contract termination for mobile

I think the op was asking about the cost of termination due to the possibility of moving.  He now has the cost implications, but no need to be sorry that he is considering cancelling services.  You may very well be meeting your objective of "Our goal is to exceed expectations by providing you the best products and services."   If he has to move, he has to move and it will greatly depend upon what services are available to him once he gets there.  I don't see it as a judgement of Rogers service at all, and you have provided excellent support on what the cost implication is and how to contact Rogers to move forward or want to discuss the topic further about his account details.  Which is a great response.

 

Thanks for updating him on the costs, if he has to move. Life can take sudden changes, and this is a question I always ask when I take on contracts, as I can never predict what can happen in the future, and one of my frequent questions now is if I move, since one of our desired locations does not have Rogers service, only Bell. Just wanted to clarify that their issue was moving and related costs, no suggestion that there is any dissatisfaction with Rogers that I see.

 

Bruce

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I've Been Around
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Re: Contract termination for mobile

I     to am  canceling my rogers contract.I/m a senior and not to tech savy so when i was talking to a rogers salesperson who promised me a new phone and she said it would only cost me about 25 dollars more i jumped at it.Now i find i'm a year into my contract and i'm paying $130 WITH TAXES.I was told that if i buy out my phone i could get my bill down to $60 PLUS TAX.Now in this situation does rogers help with a small portion of the buyout?

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Resident Expert
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Re: Contract termination for mobile

Just an explanation on how the phones, contracts, payments, etc work. For next time.. as well as with other providers, as they generally all operate the same.

Each phone has a base hardware cost.. depending on the phone.. could be $500 or $1500, etc.
Lets for the sake of this example, go with a $750 phone.
When you are getting that phone for $0, Rogers is essentially giving you a $750 loan.

There is a base price for the phone plan (voice, data, etc).  In this case possibly $60 plan?
Then you take the $750 divided by 24months = $31+ additional per month for the 24 months till the loan is paid off.

That may be what the guy was going on about, with the $25 more.. its $25 more per month?
Though, they should have gone through ALL the details on the contract, etc.  It should show everything on it, as to what the breakdown for each month would be, etc.

Buying out the phone (paying back that loan) would take it down to being just paying for whatever the monthly fee  for the service is.