Recently I signed up a Rogers wireless contract with a phone through a Costco agent. Paid a connection fee then. Since that's when I switched over, it did make sense to me. When my first bill comes, another connection fee shows up there.
I only have one account. I don't get it why my first bill is charging me again?
it's amazing how you guys never take responsibility for any mistakes. If the rep forgets to mention an extra fee, it's on him, and as a representative of your company, it therefore becomes the company's mistake. plain and simple!