As a consumer myself, I do not like seeing unexpected charges on any of my invoices either. The connection fee is charged to activate your device on the Rogers network. It applies to each new hardware that is purchased. All new customers and existing customers who add a new number or upgrade an existing number on their account are charged the connection fee. We do however have an online exclusive offer of no connection fee if the hardware upgrade is completed on rogers.com.
I had a number with Rogers which was changed to prepaid as the Rogers service center person urged me to do it. So I did it and than now when I want to have the same plan and an add on under postpaid account I have to pay connection fees again. I don't understand why I have to pay it again. This is absurd. Online activations should be free if not that atleast for customers who were Rogers customers , moved to prepaid and want to get back to postpaid. Thanks
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