Welcome to the Community.
I understand how important it is to maintain a good credit score. What you've explained has definitely been an ordeal for you. Typically in this scenario, we recommend customers to directly reach out to Trans Union - Consumer Requests at 1-800-663-9980 or Equifax - Consumer Relations at 1-866-828-5961.
We can review your account to see if there is a way for us to expedite a resolution. Please contact us via PM @CommunityHelps so we can look into this further for you.
For more information on our private messaging system check out our blog.
Good day @JLMCB,
Welcome to the Rogers Community and thank you for sharing your experience with us.
I know how upsetting it is to be notified that an account you've been making payments for ended up assigned to a collection agency.
Were you in touch with our Credits Operations department to ensure the payments you've made in the last couple months would prevent your from being sent to collections? If you cannot pay an account balance following a cancellation, it is ideal to make payment arrangements to prevent further collections steps.
Normally, we send a notification for the equipment to return and a final invoice. However, since your services are no longer active, there are no further reminders. You're held accountable for the remaining balance owing on the account.
I can totally imagine how frustrating this must be for you but I am confident you will be able to bounce back from that incident. Your credit will not be "killed" permanently. Once you pay the account in full, it will no longer appear as a debt on your credit report.
Hope this helps!
From what I am aware.. there is no specific say federally limitation on how long before it can go to collections.
The 6 month period thing, they may do before its sent, but for active accounts.
For CLOSED/CANCELED accounts it may be different, and may be more immediate.
Too many people buggering off, and never paying it off, etc.
(heck, I have had to deal with that STILL 5 years later at my house right now from the previous owners. They move, and never close some accounts. Have had collections agency's come from a hospital visit, 407 and something else so far. They moved, never closed things (or did but never finished paying off))
Need a way to resolve this. Derogatory account.
Hello I need to find a way to contact someone who actually knows about this. I have an account from a super long time ago that was closed because of non payment. This account was included in my consumer proposal a few years ago which I have now been discharged from. However in April Roger's has decided to post that account on my credit report as derogatory and still owing. I contacted Roger's and was redirected several times where i was told that the final payment made by my trustees was counted as a payment by the collection agency and it was never recorded as included in my consumer proposal or discharged. Finally I talked to someone who told me an address to get the trustee to send the consumer proposal paper work to and essentially hung up on me. So I called my trustee and had them send it and now 7 months later it is still on my credit still derogatory and I have no idea who to contact about this now. I have no desire to explain this all to 50 agents again only to be condescended to and hung up on. I also worked really hard before this to improve my credit rating and all in one month that was ruined by this. I want this resolved and taken off of my credit. What do I do?
Good evening @nicolealine,
Welcome to the Rogers Community and thanks for your post.
I understand how trying it must be to be going through this process. You must be glad it's behind you!
From the paperwork you were given when you finalized it, do you know if your cancelled Rogers account was included in it?
I'm sorry to hear you were not able to reach a satisfactory resolution after speaking with our Credit Operations representatives.
Were you able to identify whether the issue was with the update on Rogers' side or in the collection agency files.
It would be ideal for you to get in touch with them directly, to ensure all their accounts are up-to-date.
Let us know if you need further assistance or if you are unsure of which collection agency to reach out to.
Thank you for joining the Rogers Community Forums and posting your concern.
When the equipment is returned at a store; it will be scanned to mark the return on the account, and a return receipt is issued.
Based on your description it seems that the equipment still shows as unreturned on the account. You can ask the account holder take the receipt to any Rogers's store to sort out the matter.