During my separation I had a very serious illness. Long story short my account went to collections. I spoke to collections and arranged to make a payment to clear the debt and was told there was a wifi modem outstanding. My ex had it and it was returned promptly. I sent collections the transaction # on the receipt as well as a scanned copy. This was almost 4 months ago. I need to have both IQOR and rogers clear my account for obvious reasons and set up a new account for both myself and my daughter. Rogers says its IQOR's issue, IQOR says its rogers' issue. Anyone have any suggestions on what I can do? Thank you in advance.
Hello @Italchef, Welcome to Rogers Community Forum!
Sorry for all the inconvenience, we hope you have fully recovered from your illness and wish you a sound health. We will have a specialist contact you through @CommunityHelps, please look out for the message, it can be accessed through the envelope from the top right of the forum page.
I closed an account two years ago everything was sorted out then I get a notice from collection for money owed even though I had preauthorized payment! Rogers rep told me account is clear and notice was send to collection. Now two years later I did a credit check my report shows Rogers was still owed and along with a note about bankruptcy?! I contacted the collection agency and they said they made an error but after a week still shows up on my report.
Welcome to Rogers Community Forum!
That sounds like a nightmare, sorry for all the inconvenience this has caused you. Because of the sensitivity of this issue, I'll have @CommunityHelps reach out to you via private message so we can get to the bottome of this. Please keep an eye out for the message.
Charge off declaration
I have paid my overdue Rogers accounts about 9 months ago. But on me credit history it still shows up like this
Welcome to the Community!
I understand how important credit information and ratings can be. You've definitely come to the right place.
Due to the nature of your request, I would recommend you to reach out to our Credit Operations team.
You can reach them at 1-800-267-2070.
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So I just got off phone calls with Rogers Communications, CRM (A collection agency) and Trans-Union.
All three are pointing the finger at each other about who is responsible for clearing off my credit report that's been at a ZERO balance for OVER TWO YEARS; but is still listed as OPEN and considered 'derogatory'.
Two years that my credit score has been impacted by this lack of care. And I'm still no closer to a solution after speaking with representatives on the phone from all three companies.
My frustration is turning to anger at this point.
Welcome to the Community.
I understand how important it is to maintain a good credit score. What you've explained has definitely been an ordeal for you. Typically in this scenario, we recommend customers to directly reach out to Trans Union - Consumer Requests at 1-800-663-9980 or Equifax - Consumer Relations at 1-866-828-5961.
We can review your account to see if there is a way for us to expedite a resolution. Please contact us via PM @CommunityHelps so we can look into this further for you.
For more information on our private messaging system check out our blog.
Good day @JLMCB,
Welcome to the Rogers Community and thank you for sharing your experience with us.
I know how upsetting it is to be notified that an account you've been making payments for ended up assigned to a collection agency.
Were you in touch with our Credits Operations department to ensure the payments you've made in the last couple months would prevent your from being sent to collections? If you cannot pay an account balance following a cancellation, it is ideal to make payment arrangements to prevent further collections steps.
Normally, we send a notification for the equipment to return and a final invoice. However, since your services are no longer active, there are no further reminders. You're held accountable for the remaining balance owing on the account.
I can totally imagine how frustrating this must be for you but I am confident you will be able to bounce back from that incident. Your credit will not be "killed" permanently. Once you pay the account in full, it will no longer appear as a debt on your credit report.
Hope this helps!
From what I am aware.. there is no specific say federally limitation on how long before it can go to collections.
The 6 month period thing, they may do before its sent, but for active accounts.
For CLOSED/CANCELED accounts it may be different, and may be more immediate.
Too many people buggering off, and never paying it off, etc.
(heck, I have had to deal with that STILL 5 years later at my house right now from the previous owners. They move, and never close some accounts. Have had collections agency's come from a hospital visit, 407 and something else so far. They moved, never closed things (or did but never finished paying off))
Need a way to resolve this. Derogatory account.
Hello I need to find a way to contact someone who actually knows about this. I have an account from a super long time ago that was closed because of non payment. This account was included in my consumer proposal a few years ago which I have now been discharged from. However in April Roger's has decided to post that account on my credit report as derogatory and still owing. I contacted Roger's and was redirected several times where i was told that the final payment made by my trustees was counted as a payment by the collection agency and it was never recorded as included in my consumer proposal or discharged. Finally I talked to someone who told me an address to get the trustee to send the consumer proposal paper work to and essentially hung up on me. So I called my trustee and had them send it and now 7 months later it is still on my credit still derogatory and I have no idea who to contact about this now. I have no desire to explain this all to 50 agents again only to be condescended to and hung up on. I also worked really hard before this to improve my credit rating and all in one month that was ruined by this. I want this resolved and taken off of my credit. What do I do?
Good evening @nicolealine,
Welcome to the Rogers Community and thanks for your post.
I understand how trying it must be to be going through this process. You must be glad it's behind you!
From the paperwork you were given when you finalized it, do you know if your cancelled Rogers account was included in it?
I'm sorry to hear you were not able to reach a satisfactory resolution after speaking with our Credit Operations representatives.
Were you able to identify whether the issue was with the update on Rogers' side or in the collection agency files.
It would be ideal for you to get in touch with them directly, to ensure all their accounts are up-to-date.
Let us know if you need further assistance or if you are unsure of which collection agency to reach out to.
Thank you for joining the Rogers Community Forums and posting your concern.
When the equipment is returned at a store; it will be scanned to mark the return on the account, and a return receipt is issued.
Based on your description it seems that the equipment still shows as unreturned on the account. You can ask the account holder take the receipt to any Rogers's store to sort out the matter.
A warm welcome to the Rogers Community Forums and thank you for your first post! 😀
It's never nice to find out that one of your accounts has been turned over to collections. I can understand your reason for concern.
By any chance, have you spoken to someone from our Customer Care Billing Team to find out what these charges entail? Typically, we will try to make multiple attempts to reach a customer if there is a past due balance owed. If we are unsuccessful in obtaining payment and/or payment arrangements have not been set up, the account will eventually be turned over to a third-party collection agency.
We would be more than happy to review your billing details to determine the reason for the charges and we can go from there. Feel free to send us a Private Message @CommunityHelps to get started. For more information on how our Private Messaging system works, please CLICK HERE.