During my separation I had a very serious illness. Long story short my account went to collections. I spoke to collections and arranged to make a payment to clear the debt and was told there was a wifi modem outstanding. My ex had it and it was returned promptly. I sent collections the transaction # on the receipt as well as a scanned copy. This was almost 4 months ago. I need to have both IQOR and rogers clear my account for obvious reasons and set up a new account for both myself and my daughter. Rogers says its IQOR's issue, IQOR says its rogers' issue. Anyone have any suggestions on what I can do? Thank you in advance.
Hello @Italchef, Welcome to Rogers Community Forum!
Sorry for all the inconvenience, we hope you have fully recovered from your illness and wish you a sound health. We will have a specialist contact you through @CommunityHelps, please look out for the message, it can be accessed through the envelope from the top right of the forum page.
I closed an account two years ago everything was sorted out then I get a notice from collection for money owed even though I had preauthorized payment! Rogers rep told me account is clear and notice was send to collection. Now two years later I did a credit check my report shows Rogers was still owed and along with a note about bankruptcy?! I contacted the collection agency and they said they made an error but after a week still shows up on my report.
Welcome to Rogers Community Forum!
That sounds like a nightmare, sorry for all the inconvenience this has caused you. Because of the sensitivity of this issue, I'll have @CommunityHelps reach out to you via private message so we can get to the bottome of this. Please keep an eye out for the message.
Charge off declaration
I have paid my overdue Rogers accounts about 9 months ago. But on me credit history it still shows up like this
Welcome to the Community!
I understand how important credit information and ratings can be. You've definitely come to the right place.
Due to the nature of your request, I would recommend you to reach out to our Credit Operations team.
You can reach them at 1-800-267-2070.
The hours of operation are:
Monday to Friday: 7:00 am - midnight ET
Saturday: 7:30 am - 9 pm ET
Sunday: 10 am - 6 pm ET
You can also chat with them here.
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So I just got off phone calls with Rogers Communications, CRM (A collection agency) and Trans-Union.
All three are pointing the finger at each other about who is responsible for clearing off my credit report that's been at a ZERO balance for OVER TWO YEARS; but is still listed as OPEN and considered 'derogatory'.
Two years that my credit score has been impacted by this lack of care. And I'm still no closer to a solution after speaking with representatives on the phone from all three companies.
My frustration is turning to anger at this point.