If you don’t see Account Balance ($) on the app’s home screen, sign in to your account by tapping the icon and selecting Sign In.
View account balance by phone:
Call 1-888-764-3771or *611 from your wireless device.
After the Rogers welcome message: Press 1.
To confirm the Phone Number or Account Number you are calling from, press 1. If incorrect, press 2 and enter your 10 digit phone number and press #.
For your Account Balance: press 1.
You will hear your most recent invoice and the last payment amount received. If you are calling from your wireless device, you will receive a text message with your account balance details.
Note: Your account balance may differ from the total due on your last bill. Your account balance includes any payments, credits or adjustments made on your account since your last bill, while the total due on your last bill shows the balance owing as of your last bill date.
After making a payment, your balance will update once the payment has been processed (up to 48 hours).