If you don’t see Account Balance ($) on the app’s home screen, sign in to your account by tapping the icon and selecting Sign In.
View account balance by phone:
Call 1-888-764-3771or *611 from your wireless device.
After the Rogers welcome message: Press 1.
To confirm the Phone Number or Account Number you are calling from, press 1. If incorrect, press 2 and enter your 10 digit phone number and press #.
For your Account Balance: press 1.
You will hear your most recent invoice and the last payment amount received. If you are calling from your wireless device, you will receive a text message with your account balance details.
Note: Your account balance may differ from the total due on your last bill. Your account balance includes any payments, credits or adjustments made on your account since your last bill, while the total due on your last bill shows the balance owing as of your last bill date.
After making a payment, your balance will update once the payment has been processed (up to 48 hours).
U cant press 1 no more for balance... why did they change that? I cant get into my Roger's account. Been like that forever so this option to dial *611 was great for me now I have to wait in a line up on the phone to get my balance cuz 1 for bill balance is unavailable now
I am a big fan of self-serve options too so I can understand how inconvenient it is losing access to this feature to quickly confirm your balance.
You can now find out your balance much faster by dialing *BILL (*2455) from your Rogers Wireless device. It is a very similar process to the *611 method but it is much faster and takes you right to the balance information.