Check Account Balance

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I've Been Around
Posts: 1

Check Account Balance

How do I look up my balance?

 

 

 

 

***Added Labels***

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Moderator
Moderator
Posts: 2,213

Re: Check Account Balance

Good day @donandbetty ,

 

Thanks for joining the Rogers Community Forums! With online billing it’s easy to stay up-to-date on your account balance.

 

View account balance online:

  1. Sign in to MyRogers and click Billing & Payment.
  2. View your balance under Total Account Balance.

 

View account balance in the MyRogers app:

  1. Open the app and sign in.
  2. View your balance next to Account Balance ($).

If you don’t see Account Balance ($) on the app’s home screen, sign in to your account by tapping the  icon and selecting Sign In.

 

View account balance by phone:

  1. Call 1-888-764-3771 or *611 from your wireless device.
  2. After the Rogers welcome message: Press 1.
  3. To confirm the Phone Number or Account Number you are calling from, press 1. If incorrect, press 2 and enter your 10 digit phone number and press #.
  4. For your Account Balance: press 1.

You will hear your most recent invoice and the last payment amount received. If you are calling from your wireless device, you will receive a text message with your account balance details.

 

Note: Your account balance may differ from the total due on your last bill. Your account balance includes any payments, credits or adjustments made on your account since your last bill, while the total due on your last bill shows the balance owing as of your last bill date.

 

After making a payment, your balance will update once the payment has been processed (up to 48 hours).

 

Hope this helps!

 

RogersMaude

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I've Been Around
Posts: 1

Re: Check Account Balance

U cant press 1 no more for balance... why did they change that? I cant get into my Roger's account. Been like that forever so this option to dial *611 was great for me now I have to wait in a line up on the phone to get my balance cuz 1 for bill balance is unavailable now
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I've Been Here Awhile
Posts: 2

Re: Check Account Balance

Can't find my account balance
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Moderator
Moderator
Posts: 921

Re: Check Account Balance

Hello, @Shorty2 & @angusjoseph

 

Welcome to the Rogers Community Forums! 😃

 

I am a big fan of self-serve options too so I can understand how inconvenient it is losing access to this feature to quickly confirm your balance.

 

You can now find out your balance much faster by dialing *BILL (*2455) from your Rogers Wireless device. It is a very similar process to the *611 method but it is much faster and takes you right to the balance information.

 

Let us know if this works better for you.

 

RogersTony