Charged for installation that was supposed to be waved.

[warped77]

I signed up for a new package, and on my Critical Information Summary, it shows that I'm not supposed to be charged the $149 for Express Setup and Pro Install Add-on. Of course my bill is more than double because I was charged for it. I tried the chat specialist only to be disconnected twice. How am I supposed to fix this when I can't talk with anyone at Rogers? I can't spend hours on the phone or online dealing with this.

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[RogersMaude]

Hey @warped77,

Thank you so much for taking the time to bring this up to our attention. We surely want to help get to the bottom of this!

We’re committed to offering a dependable experience and we apologize for any concerns this may have caused you.

We'd like the opportunity to investigate what happened with the missing installation credit. 

Please send a private message to @CommunityHelps so we can assist you further. For more information on our messaging system, click here. 

Thanks!

RogersMaude