Thanks for the info. The issue was resolved throught Community Help. I got an email from Rogers indicating they found the device and will remove the charge. Hopefully, I don't have late/interest charge. Thanks to the Community Help for their quick response and efforts for resolving this.
I have the same problem. I cancelled my internet services with Rogers on March 9, 2021 but got charged for internet services for March 10, 2021 and 2 monthly charges for the Ignite WiFi Gateway rental of $10 each. I returned my rental with Canada Post roughly March 15 with the Canada Post Return ID Number PR823007. Unfortunately, I did misplace my return receipt.
Is there any way someone can help me. I don't want to keep paying for something I have returned. I had amazing services with Rogers so far but this is very frustrating.