Occasionally my calls go straight to voicemail without ringing.
It's random, and it has happened on my iPhone6, 5, 3GS, and 2 Blackberry's. So it's not a phone or SIM issue. I have been with Rogers with all of them. (Yes that is a long time indeed.)
After quite a bit of research, I find the problem exists everywhere on various carriers, here and overseas. It appears to be that the number of seconds before going to voicemail, with Rogers, is only 20. It needs to be 30. Occasionally the call is delayed going through and doesn't get a chance to actually ring before the 20 seconds is up. ..
Many (most?) other carriers allow us to change this setting. As far as I have read, as of a couple of years ago, Rogers had hard coded this setting in the switch and it cannot be changed.
Is this still the case? or has Rogers heard our cries. ?
This is not acceptable... It happened to me twice today and once yesterday.
I'm unemployed and job hunting so I'm pretty much hanging onto my phone every moment. I can't miss any calls!
Solved! Solved! Go to Solution.
I use an iPhone 6 and I have had a similar experience with calls going straight to my voicemail on all my phones in the past and including this one. However it happens once or twice every month and that too only in my basement with limited or no signal) which I always assumed was normal. I do not know much about how many seconds are set before a call goes to voicemail as you mention below but does this happen when you have full signal strength and not only in certain areas of the house etc? I could have CommunityHelps reach out to you if you'd like and have them look deeper into this.
Community, please feel free to chime in with any suggestions or help 🙂
Hmm.. strange workaround actually..from what I can tell then it will then be ringing at my house phone 4 or 5 times then coming back to my cell...? So anyone at home in my house may pick up, or if not then the person calling would have to wait that long. .. I believe it's just happening when the call takes too long to go through. My reception is perfect..
Ironically just now, my daughter was calling me and it never rang on her end either. It just was dead and the call never even happened. Twice. .. didn't even go to vmail. She was outside clear reception and then she called immediately to the home phone and it went through no problem.
Then I phoned myself from the home phone and it worked... so it is just an intermittent thing.. frustrating!
Well. I guess if it is hard coded in there and I can't change it, I guess I will have to live with it. I still think if it were 30 seconds it would happen less often.... It's just frustrating when I'm sitting here beside my phone waiting for a call, and the voicemail indicator bings.
Any other suggestions or solutions? let me know...thanks.
Thank you for your post! We definitely understand the inconveniences of missing calls that are randomly going straight to voice mail without ringing from the phone.
So far you have switched devices and SIM cards. Have you tried calling in, to have one of our wireless technical support agents troubleshoot your issue? As for the request for more than 20 seconds before going to voice mail, are you actually hearing it ring for 20 seconds and not able to get to the phone on time? Or have you found out from several callers, nothing happens (no ringing) for about 20 seconds from their end before going to voice mail?
Let us know,
I am having the same problem. Rings only twice then goes to voicmail. I carry my phone in a holster and two rings is not long enough to get to the phone. Why would they hardwire in 20 seconds as the rule?
This really needs to be addressed. Rogers has been ignoring the problem for too long. Even Bell Mobility allows you to increase it to 30 seconds: http://support.bell.ca/Mobility/Rate_plans_features/How_to_set_the_number_of_rings_before_Message_Ce...
I would love to get rid of my (Bell) home line but my cell is not a substitute without a longer ring. If it's charging in the kitchen and I'm upstairs, I need a full minute to get to it. Sure it's in my purse when I'm out, but I'm not going to be tied to it when I'm home.
Every time I contact Rogers for whatever reason, I request this. This morning I spent a long time on the phone while an agent tried googling it - none of the hacks worked because they can't until Rogers changes their settings. Also, most agents I've dealt with are not aware of the 20-second-cast-in-stone reality; this is a lack of training on Rogers' part.
@J199 Hey there.
Most people aren't aware of the hard-set function of ringer being this because it was introduced with GSM.
At that time Bell was CDMA. CDMA allowed ringer settings to be changed, because it was/is analogue. Which is why analogue homephone ring can be changed. Once digital service kicks in (and it will since Analogue has been decommissioned since 2012 and soon many service, broadcaster and line - based on conversion cost and efficiency) - most won't have the option to change ringer down the road once digital. Be it Rogers, Bell or other carriers.
The feedback you have provided is great and this point you brought up definitely sheds light into concerns others may have but like I mentioned above previously, the workaround may be the only hope at this time. Have you attempted to try the work around? Just curious?