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Cancelling the internet

Irinasko
I've been around

I have spent several days waiting on the phone just to cancel my internet services and still was not connected to an agent. Very bad experience, not the first time.

 

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Re: Cancelling the internet

RogersMoin
Moderator
Moderator

Hello, @Irinasko.

 

Thank you for your post, and welcome to our Community!

 

It's saddening that you are considering parting ways with us. We can gladly help you with any technical or account-related issues in our Community.

 

Waiting on the phone for an extended period without being connected to an agent is frustrating and not the level of service we strive to provide. Since we are in the busiest time of the year, all our support channels may be busier than usual, depending on the day and time.

 

If you must cancel the service, please connect again with our loyalty department at 1 855 201-9547. Thank you for your patience and understanding.

 

Regards,
RogersMoin

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