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I've Been Around
Posts: 1

Cancel Service

Cancelling my account is impossible - am filing complaint with CRTC 

 

I have rarely been so frustrated by a customer service experience. I went in person to return my modem and they would not accept it until I called cancellation services. Cancellation services has its own number that puts you into the general hold line up. Waited for someone to call me back, then they told me that they couldn't help me, that I had to wait on hold for 54 minutes and now over an hour. All want to do is cancel my account and return an antiquated modem. That is all.  Gonna file a CRTC complaint. This is forcing me to keep paying for a service I have expressly said I do not want anymore.

 

 

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Moderator
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Posts: 1,136

Re: Cancel Service

Hello and welcome to the Community @tryintocancel,

 

I know the wait times have been less than ideal lately, but the store rep. was indeed correct. You would need a cancellation work order on the account for them to accept the equipment. Sad to hear you're looking to part ways with us however you can PM us via CommunityHelps and we can get you set up. 

 

 If you're not familiar with how to PM, please see this post.

 

Looking forward to hearing from you.

 

 

 

RogersZia

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Moderator
Moderator
Posts: 1,136

Re: Cancel Service

Hello and welcome to the Community @tryintocancel,

 

I know the wait times have been less than ideal lately, but the store rep. was indeed correct. You would need a cancellation work order on the account for them to accept the equipment. Sad to hear you're looking to part ways with us however you can PM us via CommunityHelps and we can get you set up. 

 

 If you're not familiar with how to PM, please see this post.

 

Looking forward to hearing from you.

 

 

 

RogersZia

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I've Been Here Awhile
Posts: 4

Re: Cancel Service

Rogers should make it easier to cancel services for people - and let people do it online without talking to someone personally via phone or live chat.  Im trying to cancel my wireless phone service via live chat and have left it twice now because Ive waited so long and had enough.   Now I know Rogers wouldnt like this because it would allow people to cancel services easier which in the end would cost them money - but companies should be looking out for the consumer - not just themselves.

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I'm a Senior Advisor
Posts: 3,651

Re: Cancel Service

On the flip side, attempting to cancel escalates the call to retentions, who will try to keep the customer by offering a better deal. Often that's what the customer really wants.


LG-E410B PayGo. Location: S-W Ontario
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I've Been Around
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Re: Cancel Service

Why does Rogers make it so hard to cancel services.I would like to know if there are cancellation fees.I have had enough of the awful service

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Moderator
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Posts: 1,270

Re: Cancel Service

Good morning and welcome to our Community, @Glasgowgrace!

 

It is regrettable to hear that you want to cancel your services but if that is your wish, we can help. I can provide you with full clarity on any cancellation fees you may have to pay.

 

Please PM us @CommunityHelps for full assistance in this matter. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

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Re: Cancel Service

Hi all,

 

I have to be honest, I just had an amazing experience with Rogers while canceling my Home Internet with them.

It took me 12 minutes from beginning to end, both agents I spoke with were very polite and understanding and didn't keep pushing as you would usually expect from these types of calls.

I almost regret that I canceled but since my issue was merely my own finances I will definitely come back to them once everything with me is in its place again.

Thanks Rogers!

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I've Been Around
Posts: 1

Re: Cancel Service

Too many lines

 

I need to cancel 2 lines on my plan as they are not used. How do i do that?

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Moderator
Moderator
Posts: 1,136

Re: Cancel Service

Hello @Quel69,

 

Welcome to the Rogers Community Forums!

 

You've definitely come to the right place, we'd be happy to help you with any account changes you require. Since Community is a public platform we'd invite to reach out to us via PM @CommunityHelps for further assistance. To learn more about our private messaging system, please take a look at this page.

 

The Rogers Community Forums hours of operation are Monday-Sunday 8AM-Midnight ET.

 

 

 

RogersZia

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I've Been Here Awhile
Posts: 2

Re: Cancel Service

I'm fed up with your service!
Two times the same problem!!! That's enough!!!!
I would like to STOP any deal with YOU !!!

You have to be sad before you did your idiotic things!!!
Get away from my life !!!