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Can long distance charges be applied to a number in error?

SueK2
I've been around

Received a Rogers Service Message stating one of the numbers in our family plan had incurred Long distance charges for calls to the US.  When I called Rogers to inquire, I was told by the agent there was no long distance charges made to that number, and reassured me I need not worry about seeing charges on my next bill. Though she couldn’t explain the text message.  
A few days later…checking my account on the Rogers app. I see a “warning” symbol with the number 7 next to it under the “US messages” in the view details for that number.   Concerned, I called Rogers again to inquire seek explanation.  Again was told there are no long distance charges applied to that number.  The agent tried to explain how the warning might appear against that number….all of which are not relevant or make sense.  
Hoping to gain some insight.  Could it be  a technical glitch or error? Charges applied to the wrong number?

 

thanks,

 

 

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Re: Can long distance charges be applied to a number in error?

RogersJermaine
Moderator
Moderator

Hi @SueK2,

 

Welcome to the Rogers Community Forums, and thank you for your first post!

 

Did the text message also provide you with options to save on long distance by changing your plan or making an add-on? Generally, that is a legitimate message that we send out, especially if you are seeing the alert regarding the usage in your MyRogers account. The text message is a great free service that we made available to let our customers know what to expect on their next invoice.

 

We can certainly take a further look into this for you to confirm on your behalf. Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

 

Regards
RogersJermaine

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1 REPLY 1

Re: Can long distance charges be applied to a number in error?

RogersJermaine
Moderator
Moderator

Hi @SueK2,

 

Welcome to the Rogers Community Forums, and thank you for your first post!

 

Did the text message also provide you with options to save on long distance by changing your plan or making an add-on? Generally, that is a legitimate message that we send out, especially if you are seeing the alert regarding the usage in your MyRogers account. The text message is a great free service that we made available to let our customers know what to expect on their next invoice.

 

We can certainly take a further look into this for you to confirm on your behalf. Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

 

Regards
RogersJermaine

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