COVID-19 and Data Restrictions Still on Hubs/Cell?

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I Plan to Stick Around
Posts: 10

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Thanks for following up and I'm watching. THAT IS CRAZY what Telus is offering. HOLY! 

I had a girl up the road from me also with Rogers Hub. She said she managed to get them to give her 50% off her bill BUT she has to call them EVERY MONTH during the lockdown. I have yet to get thru to them as heck, I want 50% off also!

 

Highlighted
I Plan to Stick Around
Posts: 15

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

So I did just get called back from the Office of the President, within a few hours after my first call today, so I appreciate that.

First things first. I was corrected that it was unlikely that Telus was using Rogers infrastructure where I am, as Rogers has a very small footprint in my province. So let's put that aside for now. I did impress upon the representative that the price difference between providers is huge and that Rogers needed to do something for its customers after a month of silence and let us know! (this thread being one of those places). I was informed that they would be following up with Marketing -> Social Media to get the word out.

But that's not what you are here for. First up go to the Rocket Hub plans page, it has been updated with a new 'Promotion Plan' (scroll to the bottom). https://www.rogers.com/consumer/wireless/mobile-internet?ipn=1

I didn't quite catch all the details so I won't state discounts here, but was recommended that customers talk to a Rogers agent on the phone if they want the current deal being offered.

But here is what you really want to hear - unlimited data. It was formally suggested to me by this rep (she's telling other Rocket Hub customers to do this) that if I want unlimited data, jump over to Rogers sister company, Fido, rent a different wifi modem, grab their plan and get unlimited data for cheap!

I checked it and if it's legit (and available in your area) then here is the solution we have been looking for. Yes you have to get another account and wait for the modem to be delivered, but then you can save your bucks.

https://www.fido.ca/pages/#/internet

Best I could do so far gang, hope it helps some of you out there.

Highlighted
I Plan to Stick Around
Posts: 15

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

And yes there is the 50% off thing too. The rep I spoke mentioned the Promo Plan and the 50 off in the same breath so I didn't know if it was the same thing.

So those are the three options on the table right now. Fido unlimited or 50% off if you call in or the Promo Plan.
Highlighted
I Plan to Stick Around
Posts: 10

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Thanks for your work! I'll be following up to see if I can make the jump to the new promotional plan.

 

Highlighted
I Plan to Stick Around
Posts: 15

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Cool and thanks for that extra piece of the puzzle.

Yeah the official 'Promotional Plan' on the website is poor, so calling Rogers direct and getting the 50 off is the way to go.

The hassle of the Fido Unlimited thing is only for those that use a ton of data. Why Rogers can't just offer that on its Rocket Hub is for them to explain.
Highlighted
I'm Here A Lot
Posts: 5

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

The 50% off is on the over usage. The new promotional plan is a little better but we are still looking at 180$ for 100GB increasing to 240$ after 3 months.

The fact they pointed you to Fido clearly shows that they our out of touch with rocket hub customers. The Fido deal is for cable internet not wireless. What a joke sadly. Fido does not have a wireless hub product.
Highlighted
I Plan to Stick Around
Posts: 15

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

And Fido Unlimited is Ontario only, so unless you live there - call Rogers and ask for your 50% off.
Highlighted
I Plan to Stick Around
Posts: 10

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

I'd take the 50% off the overage use if they can't migrate my currently plan with them and their bloody HUB to the new Promotional Plan. Seriously I am looking at digging my own trench in from the road so that Bell Ignite cable can get here sooner.

 

Highlighted
I Plan to Stick Around
Posts: 15

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

Yeah ignore the website, call in for 50% off. And thanks for pointing out the Fido thing. The rep knew I was a rural customer so I had assumed it was a legit solution for us, but I checked the fine print and you are right. Okay well I've done what I can, if someone wants to take the baton...go for it.
Highlighted
I'm Here A Lot
Posts: 5

Re: COVID-19 and Data Restrictions Still on Hubs/Cell?

They should be able to switch you. We were on the heavy plan and we switched to the promotional (50GB / 120$) with 50% off over usage so 10$ for every 10GB for three months which then flips back to 20$ for 10GB.

After the 3 months it will be 240$ for 110GB which is still way too much.