COVID-19 -Shipping/Pick up Delays

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I've Been Around
Posts: 1

COVID-19 -Shipping/Pick up Delays

Hi there! Just over a month ago I ordered and paid for a new iPhone (upgrading from my current one) straight from my local Rogers. They said it would be in by April 1st at the latest and I could come pick it up then, but that same local Rogers is temporarily closed for a few weeks do to the Coronavirus. Obviously I’m aware there’s nothing you can do to change that the store is closed but I was wondering how to go about getting the phone that I continue to pay for monthly while my store is closed. Thanks!



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Posts: 1,181

Re: COVID-19 -Shipping/Pick up Delays

Good evening @bryanna_m11,


Welcome to the Community and thank you for posting your inquiry!


I realize the challenges we're all facing due to the current situation. Thank you for your understanding.


We can take a look into your account to see what alternate options can we explore for you.


Since the Community is a public platform, I'll recommend you to reach out to us via PM @CommunityHelps for further assistance. Not sure how our PM system works? Check out the How To Send A Private Message blog to learn more.