This is more of a story with some helpful advise for those who purchase an off-contract phone second hand to activate with Rogers.
Back in November, my phone broke and I needed to replace it. Like many others my flex-tab balance at the time I needed to get a new phone was still a few hundred dollars (no fault of Rogers, that is what I agreed to).
I went on a popular classifieds website and purchased a Samsung Note 3. I have done this many times in the past and have never had any problems. The phone I purchased was from somebody who had it registered to Rogers and very trustworthy.
I purchased the phone, called Rogers, had it set up and went on with my life.
Four months later there was a knock on my door, it was two detectives looking for my phone which was reported stolen from a high school a year before I purchased it from the person who I now know purchased it from the original thief.
FYI - When police show up and tell you your phone is stolen, they take the phone with them. You are allowed to take your SIM card, SD card (if your phone has one) and wipe the phone, but when they leave, they WILL take your phone.
This means that for over a year, Rogers allowed a phone that was stolen to be registered on their network by two separate people. A better system needs to be put in place to proactively stop this.
Long story short, I ended up out the cost of the phone I paid for (still trying to get money back from the thief with help of the police), and I had to pay out the balance of my flex-tab on my old phone before buying a new phone from Rogers.
Total cost - $300 (for stolen phone) + $250 (flex tab) + $100 (new S4) = $650
As somebody who has purchased online on classified websites many... Many times, I can honestly say, you are never 100% safe.
With that said, here are some tips for buying a used phone (or anything else) online:
Although I don't blame Rogers for my situation and have no reason to demand any reimbursement for the amount of money I had to spend to get my new phone after the stolen phone was confiscated, I don't understand how I was able to call Rogers and hook up a stolen phone that was reported stolen long before I purchased it (it was originally a Rogers phone).
If they had a better system in place, I'd have known the phone was stolen right away.
There is the stolen phone list thing now is there not? (though this may have happened before it was out, etc)
When your phone IS stolen, you should be reporting it as such to your carrier (which should be reporting it to the list.. as well as you can yourself i beleive).
Carriers, are suposed to abide by this list.. and blacklist any IMEI numbers on it.. and not allow them on the network..
As a buyer, you can also check yourself beforehand
I am afraid this may happen to me in next couple of months. I totally didn't aware of this kind of scam before purchasing the phone from private seller to replace my broken phone. The phone I bought is actually from Rogers. I have checked the IMEI, it's clean and good to go so I tried to call Roger to register the IMEI under my account preventing it from being blacklisted in future. Do you guys know what's so funny, Rogers’s customer representative did not seem to care when I talked to them about preventing a scam to Rogers and I with this seller. I tried to inform them, the phone with this IMEI is being sold, so they should take note on it and in case, if this phone will be reported as lost or stolen, they already have the evidence knowing the phone is sold. The seller couldn’t take advantage of “handset protection plan” to claim for a new one from Roger.
Instead, they keep telling me, they can’t do it blah blah blah, it’s my own risk to buy the phone from private seller. They don’t seem to care to give out a new phone, when customer reports lost or stolen.
I am wondering if everyone in this forum has any idea how to preventing the IMEI being blacklist in the future. I have check the IMEI with Rogers, it’s good though. I am just afraid, it may be blacklisted in next 3 – 4 months.
Thanks in advance