Thank you for joining us in the Community Forums and congratulations on your first post! 👍
Thanks for bringing this matter to our attention. I can see how this would be a bit confusing! Just to clarify my understanding, are you saying that you received a Rogers invoice indicating you have a credit balance, but you have also been charged on your credit card for the exact same amount?
We'd definitely like to take a closer look for you to see what's up! Please send us a private message to @CommunityHelps so we can assist you further. For more information on our Private Messaging system, please CLICK HERE.
My bill says negative 14 cents, does that mean I owe 14 cents???
I would assume that you have a 14 cent credit.
Why has Rogers cancelled my tablet activation. I missed the delivery and was not aware that it was at the purolator faculity and it ended up being sent back to the rogers facility. I received an email saying my wireless service is cancelled and also negative balances. I was told the tablet was free with my new phone upgrade. Do i have to pay these fees?
Congrats on your first post with us and welcome to the Rogers Community Forums! 😊 I hope you're staying safe and sound. A new device is always exciting, especially when it comes with a free tablet! That is definitely not the type of experience I want you to be having.
What kind of tablet did you activate? Are you looking to re-order the tablet at this point in time? If the email is depicting a negative balance, it sounds like it is a credit rather than a charge. With that said, please feel free to send us a PM via @CommunityHelps and we can certainly take a look into this for you. For more information on how our Private Messaging system works, please check out our blog. Looking forward to hearing from you!
I missed one payment in error in I think in April. So I made two payments to catch up the next bill. Now every payment I make makes my bills go more and more negative. WHY NOT TAKE MY ACTUAL AMOUNT OWEING AND CREDIT THE OVERPAYMENT. MY AUGUST BILL IS NOW ABOUT MINUS $750.00.
And put the monthly amount in a big font showing what to pay. Show any extra amounts below that.