(-) Billing Amount

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RogersLaura
Moderator
Moderator
Posts: 863

Re: (-) Billing Amount

Greetings @roberta1553!

 

Thank you for joining us in the Community Forums and congratulations on your first post! 👍

 

Thanks for bringing this matter to our attention. I can see how this would be a bit confusing! Just to clarify my understanding, are you saying that you received a Rogers invoice indicating you have a credit balance, but you have also been charged on your credit card for the exact same amount? 

 

We'd definitely like to take a closer look for you to see what's up! Please send us a private message to @CommunityHelps so we can assist you further. For more information on our Private Messaging system, please CLICK HERE.

 

Thanks!


RogersLaura

Jessarthurs9996
I've Been Around
Posts: 1

Re: (-) Billing Amount

Negative balance

 

My bill says negative 14 cents, does that mean I owe 14 cents???

jays77
I'm a Trusted Contributor
Posts: 727

Re: (-) Billing Amount

I would assume that you have a 14 cent credit.

sadiyahmohabir
I've Been Around
Posts: 1

Re: (-) Billing Amount

Why has Rogers cancelled my tablet activation. I missed the delivery and was not aware that it was at the purolator faculity and it ended up being sent back to the rogers facility. I received an email saying my wireless service is cancelled and also negative balances. I was told the tablet was free with my new phone upgrade. Do i have to pay these fees?

RogersJo
Moderator
Moderator
Posts: 74

Re: (-) Billing Amount

Greetings, @sadiyahmohabir

 

Congrats on your first post with us and welcome to the Rogers Community Forums! 😊 I hope you're staying safe and sound. A new device is always exciting, especially when it comes with a free tablet! That is definitely not the type of experience I want you to be having. 

 

What kind of tablet did you activate? Are you looking to re-order the tablet at this point in time? If the email is depicting a negative balance, it sounds like it is a credit rather than a charge. With that said, please feel free to send us a PM via @CommunityHelps and we can certainly take a look into this for you. For more information on how our Private Messaging system works, please check out our blog. Looking forward to hearing from you! 

 

Regards,

RogersJo 

 

PixiePenny
I Plan to Stick Around
Posts: 9

Re: (-) Billing Amount

RogersMaude

Not true. 

After more than 20 years of being a loyal Rogers customer I cancelled my wireless business service (First dealt with Charlie Hoffman in 2000).  The business account representative worked out the approximate amount I would owe and I paid a bit more to be sure it would be paid in full and I knew I would have a credit balance. Prior to receipt of final bill I had discussed this credit scenario with Rogers and they explained, similar to what you have said, that once the final bill/invoice was issued they would mail me a cheque for the amount of credit on account and it would take 4-6 weeks before I received said cheque.

I'm now 3months beyond the date I cancelled my account and 2 months beyond date of last bill/invoice.  I have yet to receive a cheque for monies Rogers owes me.  

I called again today and was told the credit was still on account. Rogers business representative explained to me that Rogers does not automatically issue a cheque for a credit balance after an account has been closed. The customer needs to call Rogers and request Rogers issue a cheque for credit. Today the representative said they would process the cheque today, but it would take 4-6weeks... unbelievable. 

Absolutely no reason for anyone to wonder why I left Rogers, they may though wonder why it took me so long.

Truly the End
PixiePenny
Ross_W
I Plan to Stick Around
Posts: 28

Re: (-) Billing Amount

I missed one payment in error in I think in April. So I made two payments to catch up the next bill. Now every payment I make makes my bills go more and more negative. WHY NOT TAKE MY ACTUAL AMOUNT OWEING AND CREDIT THE OVERPAYMENT. MY AUGUST BILL IS NOW ABOUT MINUS $750.00.
And put the monthly amount in a big font showing what to pay. Show any extra amounts below that.