Welcome to the Community!
Now that it's been a few days since your billing cycle started, do you still see a usage difference between your phone and My Rogers app? I would recommend you to follow the usage as per the My Rogers app as there can be a difference in how the data is monitored between the two.
Please let us know if you have any other concerns.
I don't have data on my phone, so am just an observer, but there seems to be a strong statement that we need to believe that Roger's data montitoring and systems are a highly accurate. They may be, but as a user, possibly what I see here is a confusion by users that various means of monitoring data don't differ.
Certainly, since you will get billed by the Rogers measurement, so it makes sense to use it as your primary monitoring system, but as a user, I think people also want to understand the difference betwee n the measurements, and that if people want to control at a user level what their apps are doing, they need the granular level they can get on their phones to guide them on how to put their control settings for data on their phones and by app.
I think that is what people are looking for, and saying take use the data usage from the Rogers usage makes sense, as that is what you are billed on, but it provides no guides to the users on how to understand what their phones are doing. It is kind of dumping the problem totally on us. Is there support available from Rogers to guide users on how to use their phones and understand their data settings and usage and the individual app level.
Just presenting this, because otherwise, this is becoming circular - people are saying they don't understand the difference, and they are being told that Rogers measurements are very accurate, and they are still left confused and feeling like they don't have control, because monitoring does not guide how to best set up one's phone.
Anyone know sites that will guide users by phone type on how to best monitor complete usage, as it would appear that the phone tools are not matching Rogers, and I think that is what people are looking for. They pay good money for phones that are supposed to provide them user level control of the apps use of data (WIFI versus network), and they are just trying to understand.
Wish I had some suggestions for you, just empathizing.
My name is nicholas ok billing cycle is up...i got a fresh 4g .....i turned all the data off again becuse the billing cycle turned it on again ..so i turned them all off data on all phones and wifi off to it shows 4g at the top and iam sending this message becuse data is on and should be so my rogers app isnt working right
Welcome to the Community and thank you for posting in the Community forums.
Just to clarify, you currently have the data off on all your devices yet you see usage on the MyRogers app? Or is the app not working when connected to Wifi?
I would need a little bit more info. to assist you further :).
Absolutely a scam, we have had rogers wireless internet for approx. 3 years never had any problem. Never exceeded 20 Gb, all of a sudden I use that in one day. I have called and just get the run around, I have everything with them, going to cancel everything. Enough is enough this has happened two months in a row, and before that, for three years, I never used more then 20gb and now I'm using 3 times that a month.
Stay at away from Rogers
Actually, it's never been proven to be a scam. In every case I've ever seen on this forum or other forums, after the issue has been analyzed, the Rogers data plan has been correct. In every case I've seen the person complaining about incorrect data usage has an issue with their computer/tablet, etc. uploading or downloading data from the cloud, unbeknownst to them or some similar issue. Their computer settings had changed for example. What happened over the past years has no bearing on what's happening now after settings have changed.
I do recall that once a few years back there was a mixup in Rogers accounts, but that was straightened out with a call to Rogers.
Rogers cannot scam customers, otherwise they would quickly be out of business.