Available 24 hours?

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I've Been Around
Posts: 1

Available 24 hours?

Does Rogers know what available 24hour means? I just spent 10 minutes of telephone purgatory going through ads and menus to be told to call back when you are open. Not good customer service, if you need someone to reprogram you call routing I could give you the name of a good contractor.
I will phone back in the morning and resetting my PVR once a week is not a technical solution.

If I do not get a reasonable solution I guess it is time to try Fibe.

Am I the only one feeling the pain?

 

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Resident Expert
Resident Expert
Posts: 2,465

Re: Available 24 hours?

whats your actual issue/problem?


I'm a Trusted Advisor
Posts: 31,981

Re: Available 24 hours?

Hello Boyd6459

Sadly Rogers nor Bell offer 24 hour tech support. The only 24 hour service they offer is if a something really serious has happened. Call centers do close you know. There is barely any company now that is 24 hours call centers.


What is the problem tho? We may be able to help u.
I'm a Reliable Contributor
Posts: 165

Re: Available 24 hours?

I've called Rogers at all hours of the night before, and have always been able to get through to someone.  Obviously they transfer their lines to different provinces to accomodate (I will sometimes get a rep who starts asking me about my "Motorola" digital boxes, which I have to tell them that I'm in Ontario and don't use Motorola).... but honestly have never had a problem getting through.

 

 

Could be that you pressed the wrong combination of buttons, which actually took you to a closed dept?  Its like an encrypted key code, you have to know the right combination otherwise it gets REjected!  lol....

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I Plan to Stick Around
Posts: 73

Re: Available 24 hours?

Actually to answer Meowmix, that is not true, I dont know about Rogers, but Bell fibe tv is open 24 hours for technical support, not the customer service part, but tech support is 24 hours. I also believe when I had Rogers back god knows when their Tech support used to be open 24 hours, unless they changed that, It is the customer service department for billing and so forth that closes.

Resident Expert
Resident Expert
Posts: 13,801

Re: Available 24 hours?

I have called rogers after midnight ONCE.. and got through to tech.. so i think their tech is open.. obviously very limited.. very few people likely working, etc.

Though havent called in that time frame in ages.. normaly latest i call is around 10 and still get through to tech... couldnt say for Billing, mostly call them durring the day.



I've Been Around
Posts: 1

Re: Available 24 hours?

It is NOT a 24/7 support.

 

I have called Rogers Support from yesterday night until tonight (Dec 25th), nobady was available and all got a technicial issue. I fully understand people need to gather with family during the hoilday, but if the support team takes a day off, Please don't tell us it's 24/7 support.

I'm a Trusted Advisor
Posts: 31,981

Re: Available 24 hours?

Hello @hj9988

Its Christmas.. Of course it won't be 24hrs service that day. No one said it would be 24/7 if u read the above posts. One user was talking about Bell and not Rogers.
I'm a Senior Advisor
Posts: 3,415

Re: Available 24 hours?

Communications support falls into the same category as Police and EMS, no shutdown for nights or holidays. Besides, in this day and age of downplaying religious affiliation, there ought to be plenty of people willing to work, especially if they get paid extra. But I guess the issue of overtime pay is where Rogers would cut support to the bare minimum.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Available 24 hours?

Technical support is available 24/7, even on Christmas. The normal customer service groups closed 9pm eastern on Christmas Eve. They'll also be closing 9pm on New Years Eve and be closed on News Years Day.

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