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Automatic Billing

walterw
I've been around

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, other than those mighty words "read your contract".  Turns out it was also buried on the third page of a $0.00 invoice in the fine print.  Who reads a zero invoice? Watch out because the free Shaw plan has turned into a $50 Rogers plan with a $45 dollar credit.  Talk about pulling numbers out of the air.

1 REPLY 1

Re: Automatic Billing

RogersJermaine
Moderator
Moderator

Hi @walterw,

 

Thank you for your post, and welcome to the Rogers Community Forums! We appreciate your feedback, and we do hope that you were able to get all the answers to your inquiry. If you still need any further assistance, then please feel free to reach out to us by sending a private message to @CommunityHelps. For more information on how our private messaging system works, please check out our blog.

 

Regards
RogersJermaine

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