Addon for Caller ID?

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I'm an Enthusiast
Posts: 107

Addon for Caller ID?

I got rid of the addons from Rogers on my Galaxy Nexus - being as this is the final/last device I have with Rogers, I wanted to cut back as much as possible. Of course, I assumed, erroneously, that Call Display was part of the standard plan, and not an addon.  Silly, silly me. I mean, why would I assume that. So now when someone calls, it comes in as Unknown, even if they are in my Contacts list (and yes, their contact record has their number starting with +1-...). Is this normal behaviour? Do I have to go back and get Call Display again?

 

 

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I'm a Trusted Advisor
Posts: 32,019

Re: Addon for Caller ID?

Hello ccrashh


You will need to get Call Display back. Without Call Display all names will br Unknown unless they are stored in the phone and even then it may show Unknown.


Contact Rogers via Phone, Live Chat and have them re add Call Display on your account.
I'm an Enthusiast
Posts: 107

Re: Addon for Caller ID?

Would love to use Live Chat, but no matter what browser I use, it gives me a tab that, when the chat gets beyond a certain line, I can no longer read any additional text. Fun - no scroll bar, nothing.
I'm a Trusted Advisor
Posts: 32,019

Re: Addon for Caller ID?

Hello ccrashh


Yeah live chat has those issues at times with all browsers no matter what u do. Try calling into Rogers or message them on Facebook or Twitter @RogersHelps. They will be able to help you more