Account suspended

[Harman1234]

Hi
I am Harmanpreet (keep personal info private). My account is temporarily suspended. I have paid the bill as well today. So pls unsuspend it for me as I need it urgently for calling and texting.
Thank you

***Edited Labels***

[RogersJermaine · Accepted solution]

Greetings @Harman1234,

Welcome to the Rogers Community Forums, and thank you for your post. I can understand the importance and need to have your phone services back online.
 

If your account has been suspended, you would need to speak to our Credit Operations team to discuss the details of the account further. Since you last posted, were you able to get your services restored? If you still require further assistance, please find the contact details below for our dedicated team that will be able to assist you.

Contact Number: 1-800-268-7815 
Chat-Link:  http://www.rogershelp.com/customerserv/livechatsupport/index.php?source=201&con=true

Hours of Operation:
Monday to Friday: 7:00 am - midnight ET 
Saturday: 7:30 am - 9 pm ET 
Sunday: 7:30 am - 6 pm ET

Hope this information helps!

RogersJermaine

[whysomuch]

Rogers suspended my friend's line for non payment before the date of payment !!! 

Why ?

She also has automatic payment enabled so there is zero reason why they would suspend the line without any heads up. 

The irony is that the bill is even higher that what it is supposed to be , as new customer there was a bunch of discounts that the sales were supposed to apply but because they never do their job completely , the bill is about twice the amount they agreed on ! 

Will Rogers refund and offer compensation for all these embarrassing mistakes when customer has done everything right !? 

Why the discount are not applied?

Why they suspend the line before payment date ?

Why automatic payment is not processed ?

...

[RogersJermaine]

Hi @whysomuch,

Welcome to the Rogers Community Forums and thank you for your post! We do apologize to hear about your friends account, and we would like to investigate this issue promptly to get to a resolution. If you can have your friend reach out to us via private message, we will be glad to assist. For more information on how our private messaging system works, please check out our blog.

Regards

RogersJermaine

[Dushyant6]

Dushyant here, my account has been suspended today I made a payment of 190$ to pay my bill through Scotia bank. Haven’t it received or not?

[DABII]

Hello Dushyant6,

give Rogers a call at 1-888-764-3771.
Have your bill and account number ready.

[Laviolj]

Service suspended