Has anybody heard of this girl named, Anette Chand? She called me a couple weeks ago saying my account has been flagged/flashed for calling in too many times? Over 100 calls within a year. She says if I call three more times into the Rogers front line I’m removed from Rogers and the network.
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I can imagine how concerning it must be to get this type of phone call. We'll be more than happy to look into this for you to see if it is legitimate.
Lol, apparently you don't. If they actually cared, someone would have replied by now 🙂
Sorry for bumping up an old thread BUT Annette Chand DOES ring a bell. She is an OOTP rep. It is not a scam. About a year ago Rogers created an internal group of OOTP reps to deal with what they call "financially inefficient" accounts or accounts that do not make money for the company. Basically it's a way for rogers to rid and/or control accounts of smart intelligent customers who know how to work credits, negotiate good deals, etc. which results in rogers getting the slimmer margins versus customers who dont know how to play rogers game and pay high margin overpriced monthly charges. They do this by threatening customers that they are "dialing " too much which reduces their margin further. Each call allegedly costs rogers $9 a call. So if one makes 100 calls a year as in the OP's case and say he pays rogers $150/mo... that's works out to $1800 revenue and $900 ($9x100 calls) cost equals $900 net or rogers loses 50% profit. Therefore this group within OOTP threatens, condescends, belittles, etc these customers into not doing anything with the front lines or forces them to leave rogers as a whole. I know couple of customers who have this Chand person monitoring their accounts. Their story is no different than yours. Threats about making too many calls, rogers losing money, etc, etc. The thing is when asked about the call logs they refuse to hand them over. For all anyone knows these numbers could be made up to threaten customers. If she said you made 100 calls and you feel you didnt... they wont provide proof you did! It's like you need a subpeona or something. The bottom line, if a call center costs $9 per call that is waaaay high and it's rogers responsibility to do something about it - not rag on consumers!! Here's a clue - OUTSOURCING for one. No one should be penalized for calling re: legit reasons. If someone is harassing employees, making threats to staff, fraud, etc that's one thing. But to action against the consumer for making calls re: deals, promo's, account errors, billing, gen. inquiries, product info, tech support, etc. is pathetic. I've never heard of ANY company that does this re: customer service calls. Consumer reports/consumer advocates/CBC Marketplace should be notified. Robhellus cartel has been on there quite a few times I hear.