Account Balance

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I've Been Around
Posts: 1

Account Balance

When I logged into my Rogers account, I found my account balance at $-50.00. I paid the right amount on my bill and they didn't email me anything or any new bill. It isn't even enough for the bill. I was wondering what happened and why it's at -50. It really don't want to lose $50 for nothing.

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I've Been Around
Posts: 1

Re: Account Balance

-$50.00 is a credit balance, did you make recent changes to your services that reduced the cost of your services, or perhaps had a credit issued for a service problem?  Nice to find out that you have a credit balance and not an increased bill of $50.00 more.


@AlexanderChasewrote:

When I logged into my Rogers account, I found my account balance at $-50.00. I paid the right amount on my bill and they didn't email me anything or any new bill. It isn't even enough for the bill. I was wondering what happened and why it's at -50. It really don't want to lose $50 for nothing.


 

Moderator
Moderator
Posts: 1,070

Re: Account Balance

Good morning @AlexanderChase

 

Welcome to our Community!

 

As this is a user to user forum, they will not be able to answer this question without access to your account. I know that unexpected credits or charges to an account can be cause for concern so let us look into it for you.

 

Please PM us @CommunityHelps and I will further assist. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

I've Been Around
Posts: 1

Re: Account Balance

So have a minus on my Rogers bill and and I owe the same on my credit card. Which one is right?

Moderator
Moderator
Posts: 278

Re: Account Balance

Greetings @roberta1553!

 

Thank you for joining us in the Community Forums and congratulations on your first post! 👍

 

Thanks for bringing this matter to our attention. I can see how this would be a bit confusing! Just to clarify my understanding, are you saying that you received a Rogers invoice indicating you have a credit balance, but you have also been charged on your credit card for the exact same amount? 

 

We'd definitely like to take a closer look for you to see what's up! Please send us a private message to @CommunityHelps so we can assist you further. For more information on our Private Messaging system, please CLICK HERE.

 

Thanks!


RogersLaura