No, I tried all of that, I need a Rogers rep to reply to my question please
Bell is also having major issues in stores trying to add this plan. Reading online some are infact being turned down at the Bell stores due to the system not allowing them OR the wait times to add it is big.
I agree Rogers should have let us go to the store, however the store reps would have huge line ups just for this and people returning or exchanging or even asking general questions would have to suffer and wait. Also the system would do a total fail like it happens with iPhone launches and would take a day or two to go back to normal.
So in all i see both sides of this.
Just a side not, i got disconnected from Telus chat once again. Third time and there is another 304 people waiting. So its not just Rogers having issues. Its everyone.
I can't reach anyone in Rogers by phone, chat or text. Yesterday I waited 2 hrs before reaching someone & then lady transferred me back into the queue. The customer service is ridiculous. They should have know this would generate a huge overwhelming customer response. I might as well just cancel & go to Freedom.
I've been trying to switch my plan all morning. I was auto disconnected twice while holding (once at 1h15m and another at 2h45m). I have a business account because of being in the military, but I was wanting to switch to the 60$/10gb plan. Reps in the store told me this could only be done by Customer Service. I can't do it from the website for some reason; it says I have a pending plan change that I'm unaware about.
What can I do at this point?