Just got disconnected again after waiting on phone for 3 hours 13 mins. This is the third time I got disconnected since yesterday after waiting for hours. I have been a loyal Rogers customers for over 16 years with wireless/tv/internet......this kind of service is how you treat your customers??? I am very disappointed.....
Well the lines are really tied up and it seems like the system is auto disconnecting people so it does not overflow and crash the whole system to the point no rep or customer can call in or do anything.
A manager i know within Rogers explained this. When you have thousands calling in at once, the systems are not designed to handle that many for ANY company. So they will start to fail and crash at one point.
Sadly Rogers can only do so much at this moment. Same with any other carrier that is having issues similar to this. I have been on hold with Telus live chat for 2 hrs. Spoke to someone and got disconnected. Not another 200+ people waiting in line and another 1-2 hr wait. Seems to be wide spread.
I wait 45 mins, got the line but just before proceeding told me oups you are not in right Province!!! Quebec is excluded from that promotion!!! Heinnnnn !!! i'm still at Rogers.. Now the price is made by Provinces soon to be by City then gender .. oh well after 25 plus years time to let it go !!! Rogers got no respect for their customer !!
Is there a fee to change plans? My current plan costs are higher than the current 10gb promo
Quebec is not included with any carriers. This was shown with all carriers including Best Buy. Best Buy started this off with BC and Alberta. Then all the other provinces and carriers excluding Quebec. Quebec has their own pricing and rules. That is why.