Yes that is correct. However some are asking why it shows 5GB on their plan instead of 10GB which that comment u linked does not explain that. Just explains that after the 24 month period is over u get to keep it unless u change plans. Some i guess did not see the " 5GB extra bonus" and did not click to them.
Its a 5GB plan with a 5GB bonus data added. u will see some plans showing 5GB + 5GB data bonus and some showing 10GB instead. its a bit confusing
@Meowmix, i've been on hold for 2 hrs and 27 mins trying to see what is correct.
I was changed over to the new promo plan but it only says 5GB and not 10GB like how my other friends did.
I will update once i get through to someone.
I have to work so not going to wait in line for another 3+ hours... Rogers should compensate for my lost time.
But if I did have the time.. I would call TELUS and Rogers at the same time. Whoever picks up the phone first, gets my business.
No carrier will " compensate" for your lost time. You picked to call and wait to get this plan. Its not like your service is down and doesn't work thus a compensation would be granted. Thats how they see it.
Anyways after an hr wait i am at 91 with Telus chat ( returning a phone). Shows another hr wait. Lets see lol
I think they will NEED to compensate if they want my business. They don't HAVE to. But that's their choice and I have mine. Every CS group has the ability to "motivate" a customer. They don't need to write a cheque. They can offer a discount off my next bill. I know because they have done this in the past.
Has anyone been able to even dial in? I tried to dial a few different Roger numbers to get on a hold list but it won't even patch through.