After holding for 3 hours, being transferred and finally connecting to a CSR, my line dropped right as he was making the changes. Now I can't even call back in to confirm whether everything was changed correctly! And Live Chat and FB Messenger are both unresponsive. I don't understand why Rogers didn't staff properly for this promo - they must've anticipated a higher than normal volume of interested customers!
I tried calling multiple times and couldn't get in. One time I had been on hold for 3+ hrs and then the line got disconnected... on Rogers side.
I think that's reason enough to move to another Carrier. I realize this isn't Roger's fault. They didn't plan for this so I hope they can do something about this.
Thanks Meowmix. I think switching isn't about getting "better service". It's about reacting to a bad experience. Maybe in another year I would switch again. But I have the right to do so.
If it matters, my friend at TELUS waited for 2hrs and got in. Not much better, but compared to 3+ hrs and being disconnected is still a lot better. 3 hours of my time should be considered valuable.
I can't even connect to a hold queue on the phone. Been trying since Saturday and it's always just straight up busy. The stores also said they "can't" do the changes and you have to call in...
At least if I walk into a bell store, they'll give me the time of day. I know the reply on here is more or less 'if you're not willing to wait, then you don't deserve the promo' but how many hours am I suppose to spend to even connect to the wait system?
I'd hope the changes were made, but my past experiences with Rogers have made me distrustful. I'm finally no longer getting a busy signal but there's a 2-3 hour wait. This is ridiculous.