Thank you for the quick response Roger!
You mentioned it was an extra 5GB promotion but before my post, at another roger's customers post, you said it was 10GB permanent plan? I have friends that says 10GB on their new plan and they told me to call customers service to get it corrected, hence, being on hold for over 1.30hrs and on counting.
The stores will not help the switch over because they don't get money from helping - i actually went to 3 rogers store yesterday while doing some christmas shopping, and went to 2 wireless wave, they were so busy, they annouced to everyone that was there that they will not be catering to those who are switching plans, they are strictly doing new activations only.
If you don't mind me asking, are you in the Toronto GTA?
The stores that said they will not be assisting are: Yorkdale Mall, Scarborough Town Centre, Markville Mall, Fairview Mall, Eaton's Centre, Shoppes on Don Mills.
This is also an image right now at Markville Mall for Roger's store -
It really is! Roger's and other phone carriers should just change their system to all their customers to the $60 plan and if anyone has an issue with it, call Roger's and put them back on their plan before. Much easier no?
Everyone wants a good deal - patience is definitely the key. Last night i literally prepared a meal, finished the meal and washed the dishes and did laundry etc while waiting for a rep. LOL