60$ BYOD 10 Gig promotional plan

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I Plan to Stick Around
Posts: 48

Re: 60$ BYOD 10 Gig promotional plan

Sorry - I read further into the thread - it seems another 5Gb will be automatically added?

What should I look for by way of confirmation please?
I'm a Trusted Advisor
Posts: 32,015

Re: 60$ BYOD 10 Gig promotional plan

Hello @Lilswitche

At this point it would be by calling into customer service and see what is happening. will be a long wait though.
I'm a Trusted Advisor
Posts: 32,015

Re: 60$ BYOD 10 Gig promotional plan

Hello @Polskadz

Seems like their servers are going down at this point and will have to do a full reboot if it keeps happening.
I've Been Here Awhile
Posts: 2

Re: 60$ BYOD 10 Gig promotional plan

Hello, I've been on the phone for hours only to have you system hang-up on me twice! I am more than willing to wait and understand how busy Rogers must be due to this promotion, but they doesn't seem to be a way for me to get this deal considering your system hangs up me on after about an hour wait.
I'm a Trusted Advisor
Posts: 32,015

Re: 60$ BYOD 10 Gig promotional plan

Hello @thatguyisrite

Sadly as i said before. You would need to call back and if the line works, stay on hold and see if someone picks up without being hung up on.
I'm Here A Lot
Posts: 7

Re: 60$ BYOD 10 Gig promotional plan

Rogers please help...

 

I signed up for your $60 10GB plan, yet when I sign into MyRogers account, why does it show 5GB on my account? It says Talk & Text 5GB-no tab.

 

Why? I am very upset, and concerned it will turn to 5GB after 24 months. I need this to accurately state 10GB on MyRogers account.

 

Please help Rogers?

I've Been Around
Posts: 1

Re: 60$ BYOD 10 Gig promotional plan

I can't even switch! It's saying they are experiencing high wait times.. :'(

I'm a Trusted Advisor
Posts: 32,015

Re: 60$ BYOD 10 Gig promotional plan

Hello @McBoober

I believe they use 2 plans which one is 5GB + 5GB bonus data which only shows 5GB ( The extra 5 will show under ur data on your My Rogers account). If it does not contact the store and see what they say.
I've Been Here Awhile
Posts: 2

Re: 60$ BYOD 10 Gig promotional plan

Exact same thing has happened to me, and my $6 add on hasn’t been removed.
Ron

I'm a Trusted Advisor
Posts: 32,015

Re: 60$ BYOD 10 Gig promotional plan

Hello @dusty1

Th/e wait times are really high so sadly its a long wait.