Can anyone please confirm the specifics of this promotional wireless plan? I switched to it last night and I got through to a rep this morning after a lengthy wait but they were not able to confirm if the extra 5 gigs stays on after 2 years or not. The website I read had screenshots confirming that the 10 gigs is now a perm feature and does not drop off after 2 years. How can I tell that they added this to my account properly and after 2 years I won't go back to 5 gigs.
Thanks for asking! We advertise this offer as part of a plan that comes with 10GB because it combines the plan and this bonus data offer. We’re sending an SMS to inform customers that the offer no longer has a 24 month end date. Your account may still show that the 5GB bonus data expires after 24 months but this is not applicable.
It is a permanent 10GB plan for so long as you do not change your plan.
You're welcome! I'm certain others will have this exact same question so I'm here to make sure it's clear for everyone
Hello, I've been trying to call for two days and I can't get a single form of contact to answer my call to get into this deal. As a 10+ year Rogers customer I'm exceedingly upset and if I do not receieve an answer my 5 PM today I will walk to your competitor and get myself a new phone under their plan (which has the same offer). Considering my 2 year contract is almost done I'm willing to pay on two phones than miss on this deal. I hope this issue gets fixed shortly because I do not buy that every single form of communication has been "overwhelmed" and I find this behaviour or lack of service unacceptable.
I managed to get through to Rogers after 3 Hrs and 11 Mins yesterday, and it was confirmed the 10GB is good to stay until i decide to leave Rogers however, this morning i received the confirmation of account changes and it says:
Talk & Text w/5GB - No Tab
Will they be changing this to 10GB as they said they are switching to the 10GB $60 Plan? I have been on hold for 1.45hrs now trying to get through to a rep to make sure its 10GB and not 5GB.