At least they are waiting for a response. I had been waiting for 4 hours and now I cannot even get through to be put on hold. At least the live chat is working with Telus. Rogers tells you it is not working and to keep trying back. They also give you a number to call just keeps ringing until you are disconnected.
I would love to even be able to get through and even wait, but at this point I can't even get into the automated system. I've been a Rogers customer for almost 15yrs now and am paying double for 10gb's. If I don't get through to these guy's today I'm going to buy out my contract and head to Bell. I've already been thinking about doing this because the fact Rogers isn't supporting the new iWatches. This just gives me another reason.
I'm sorry - you are a Rogers community expert and you are on Telus live chat??
Does this mean that you are not a customer of Rogers??
I have cable and cellphone with Rogers and i have another cellphone with Telus.
I have both. I am reaching to Telus to get info on a device i sent in and too see if their systems received it.
Also being a Rogers Community RE does not mean that u have to be a Rogers customer. You get name and badge due to the help u do within the Community forums.