I was also told this was a lifelong plan and would never change.
Who exactly told you this? the agent at the store or the agent over the phone who wanted to make commission from you? chances are, reps have been known to say anything even stuff that goes against company policy to make a sale. This happens in ALL 4 wireless carriers in Canada and is not new. I have had countless people lie to me not just from Rogers but other telco companies just to close a sale. I have learned never to trust them 100% as they lie and just want to make a sale to make their commission. I usually go to their official website and find the truth, cus the website is usually more accurate and up to date.
I also had a similiar conversation when we took advantage of the $60/10GB plan.
I've since complained and filed same to the CCTC. I would recommend that other customers do the same.
Rogers rate increases
They are 100% correct.
Furious about your constant rate increases. Every year, you charge and take more and more for truthfully what really?
Thanks Rogers, or is that spelled with an "M" ?
I spoke to someone on the phone, and they simply said that they are increasing the price and sticking to it.
They offered 2 years worth of credit to pay back the $5.00 increase, but will not put the price back to $60.00 as was promised when I signed up.
I even had the phone call recorded, and launched a formal complaint with the crtc & ccts. The person from the Office of the President handling my case from Rogers admitted that they never bothered to listen to it.
We REALLY need the CRTC to stop allowing the big 3 to band together and strong arm Canadians.
This bullying and strong arming has to stop!!!