$60 10GB BYOD changing to $65 per month.

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Resident Expert
Resident Expert
Posts: 2,670

Re: $60 10GB BYOD changing to $65 per month.


@Ssd12 wrote:
I was also told this was a lifelong plan and would never change.

 

Who exactly told you this? the agent at the store or the agent over the phone who wanted to make commission from you?  chances are, reps have been known to say anything even stuff that goes against company policy to make a sale. This happens in ALL 4 wireless carriers in Canada and is not new.  I have had countless people lie to me not just from Rogers but other telco companies just to close a sale.  I have learned never to trust them 100% as they lie and just want to make a sale to make their commission.  I usually go to their official website and find the truth, cus the website is usually more accurate and up to date.



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I'm Here A Lot
Posts: 7

Re: $60 10GB BYOD changing to $65 per month.

I also had a similiar conversation when we took advantage of the $60/10GB plan.

 

I've since complained and filed same to the CCTC.  I would recommend that other customers do the same.

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Resident Expert
Resident Expert
Posts: 2,670

Re: $60 10GB BYOD changing to $65 per month.

I get it, you have the right to complain. Exercise your right, im all for that. But do not expect a company to bend over backwards and give you back your old rate. They are the ones who decided to increase the price plan after all. You think when they were sitting at the board room table having a discussion to increase the price plan they said oh wait, lets do it for everybody except nikki2819, no they did not say that, they had full intention of increasing the price for everybody who signed up for this plan regardless of what the phone agent said to you. Chances are, the phone agent might be disciplined for lying to you about it being a "lifelong" plan, and you might get a $5 monthly recurring credit which might be for a few months, but after that's all said and done and the credits expire and the agent disciplined for lying to you, you will still end up paying the new price increase and the board of directors will be happy they got everyone to pay more for the plan as hoped. Sorry but if it was that easy to complain and lower the price for a mistake someone made, more people would do it but these are private corporations and are well within their rights of jacking up prices.

When Trudeau decided to increase our price of Gasoline from the Carbon tax, I can complain all I want to my MP or other government bureaucrats but nothing will get done and no one will care about someone like me, and they will simply tell me to suck it up buttercup.


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I've Been Here Awhile
Posts: 4

Re: $60 10GB BYOD changing to $65 per month.

Rogers rate increases

 

They are 100% correct.

https://mobilesyrup.com/2019/04/06/freedom-mobile-ad-big-three-millions-switch/

 

Furious about your constant rate increases.  Every year, you charge and take more and more for truthfully what really? 

 

Thanks Rogers, or is that spelled with an "M" ?

 

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I've Been Around
Posts: 1

Re: $60 10GB BYOD changing to $65 per month.

Did anyone of you call the misleading company?
Did they give you a credit or something for this?
Highlighted
I've Been Here Awhile
Posts: 4

Re: $60 10GB BYOD changing to $65 per month.

I spoke to someone on the phone, and they simply said that they are increasing the price and sticking to it.

 

They offered 2 years worth of credit to pay back the $5.00 increase, but will not put the price back to $60.00 as was promised when I signed up.

 

I even had the phone call recorded, and launched a formal complaint with the crtc & ccts.     The person from the Office of the President handling my case from Rogers admitted that they never bothered to listen to it.

 

Typical.

 

We REALLY need the CRTC to stop allowing the big 3 to band together and strong arm Canadians. 

 

This bullying and strong arming has to stop!!!

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I've Been Around
Posts: 1

Re: $60 10GB BYOD changing to $65 per month.

I am very surprised as well. We've been with Rogers for the past 20yrs - my spouse worked for the company for years - and as loyal as we've been such an increase shouldn't affect us. Moreover you said its was for life. We also did not receive any notifications or messages and we've been paying the increase for the past 4 months. That's legit fraud!
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I've Been Around
Posts: 1

Re: $60 10GB BYOD changing to $65 per month.

My Talk & Text w/10GB - No Tab has been changed to My Talk & Text w/10GB - Fin 24Mo. 

Why the change?  Does it mean what I think it means?  What will my  service/billing be changed to after 24Mo?

Moderator
Moderator
Posts: 826

Re: $60 10GB BYOD changing to $65 per month.

Hello, @loki1van

 

Welcome to the Rogers Community Forums! 😃

 

I can understand how seeing your plan name change with an end date of 24 months can be confusing especially if you are on a No Tab plan. 

 

Rest assured, you can remain on this plan for as long as you want as long as you don't upgrade to a new device with a new term. Since it is a No Tab plan it is subject to rate increases but you will be notified via Bill message at least 30 days for any change to your monthly service fee.

 

I hope this helps!

 

RogersTony

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I've Been Here Awhile
Posts: 4

Re: $60 10GB BYOD changing to $65 per month.

Yeah, the 2 different agents that I spoke to, on 2 separate days, told me the exact same thing. That the plan would remain the same as long as I didn't make any changes to the plan. it would not increase, it would not change at all.

I have both of those phone calls recorded.

Rogers' can claim that it was CSR error, but they were all told to say that and outright knowingly lie to all of us.

It's total and utterly disgusting!!!

Rogers should be ashamed of themselves.