I have spoken to Rogers on the phone (and via their online chat) multiple times on this issue. I think what often happens is that someone who's previously had the same phone # that Rogers has assigned to a new owner gets stuck with this on their bill. That is certainly what has happened in my case. Very frustrated with Rogers on this as they seem to continually say 'it's your fault' (not as directly as that, but they don't take responsibility and aren't willing to block the charge).
Additionally, Gameloft is unresponsive -- their customer service email account disappears into a black hole and there is no other way to contact them that I'm aware of. (Their website is not at all helpful and only directs to the aforementioned email).
Hello, @Stepheriffic23, Thank you for joining the Rogers Community Forums and posting your concern. We can look into your account, please send us a private message at @CommunityHelps. Our private messaging system is explained in this blog.
Stop with this Rogers been getting these charges for at least 3 years now and that's a main reason why I left
Sad to hear you've chosen to part ways with us. I have personally experienced really high invoices due to third party charges.
Here's a helpful link about how to Managing third party charges on your wireless bill.
Hope this helps !
@Shantal I'd say that the first stop should be the Office of the President, followed by a complaint to the Commission for Complaints for Telecom-television Services (CCTS).
Interestingly, Zia's link above indicates that:
" 5. If necessary, we can block third party charges on your account.
If you’re having issues with third party charges, contact us ( at https://www.rogers.com/consumer/support/contactus?contact=billing). "
So, if you're not getting any satisfaction with the above statement, I'd contact the Office of the President.
Beyond that, next stop is probably the CCTS, which is found at: https://www.ccts-cprst.ca/for-consumers/complaints/
You can submit a complaint online.
Food for thought, since Rogers is headquartered in Toronto (right ??) consider making a complaint to the Toronto Better Business Bureau as well: https://www.bbb.org/ca/on/toronto
Stick to your guns and make the process work as it should !!!