I have been trying to unsubscribe from Gameloft since I got the phone and Rogers services. I have never subscribed to Gameloft, I have never set up the account with Gameloft, I have never dowloaded game from Gameloft, yet every single bill they take $5. I have tried forums, Rogers CS, sending emails to Gameloft, sending messages to Gameloft and nothing changed. Gameloft still attaches $5 each month to my Rogers bill. At this point I am ready to cancell my services with Rogers (after only 3 months, and, the worst part is I love Rogers) as I can not solve this and I do not se any resolution any time soon......
Good Evening @GelBender,
Welcome to the Community Forums!
I'm sorry to hear you've had such a frustrating experience with your third party billing.
Some third party applications do provide the option to bill any game purchases/items to your Rogers billing. Because it is a third party purchase that was made, typically any billing inquires would be referred back to that party.
You mentioned you have only been with Rogers for three months. Was your number ported over from another provider or did you get a brand new number when you signed up with us?
Usually these types of subscriptions are linked to the phone number, not necessarily the account number.
When you contacted Gameloft, did they cancel the subscription for you? Was a refund given for the amount you have been charged?
Looking forward to hearing from you,
Thanks for clarifying that information for us.
We would like the opportunity to take a deeper look into your MyRogers account and help you resolve the issue.
I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.
Unfortunatley that charge is still there. At this point I feel I have tried all options to remove GameLoft from my account, but at no avail. I am runing low on patience.....I need reasonable suggestion, PLEASE. ( I know that changing CTN is nuclear option and I am looking for any solution but that)
I am having identical issue to Gelbender. I'm a new Rogers customer, with a new phone #, and every month I am getting charged $5 for a monthly service from 'Gameloft.' I have no account or subscription with Gameloft, and Gameloft customer service is completely unresponsive. would appreciate any help from the Rogers community on this one.
Welcome to the Rogers Community Forums!
Thank you for posting your concern in the Community. I understand the third party which is billing your number is not responding, however, we can take a look into your account. When you are online the next time please send a private message to @CommunityHelps, To learn more about our Private Messaging system, please click here.