2hrs 5 mins wait time

[MounO]

Today and for the first time I tried to reach the billing dpt, I waited 2hrs and 5 mins on hold then the call dropped.

I've never in my life had to wait for a CSR for that long!

Online chat was not  available due to the "high volume"

I've been with Rogers for 2.5 months and already thinking of cancelling the service, what's the point of paying for  something that has no support?

***Edited Labels***

[RogersZia]

Hi @MounO, welcome to the Community!

The week leading up to Black Friday and the one following Cyber Monday are some of our busiest times in the year. It's not an excuse but we really are trying to get to all the customers on all the platforms as quickly as we can.

A lot of transactions are now available via the self service platform too. Was there something specific you were trying to get done?

RogersZia

[DavaCarole]

I have been on hold for over 2 hours OMG 😱 Yesterday I went on line to make changes to my internet all good my bill went up 93.78 to 144. Grr Made changes down to 94.99 all good Today I receive a streaming box from Rogers I didn’t order a streaming box So Now I wait Anna couldn’t help me… well over 2 hours now

[RogersZia]

Hi @DavaCarole and welcome to the Rogers Community Forums! 

Often a bundle offer can include a higher discount than a single service one. May I know how were these changes made? Was it through self serve or customer service?

I hope you were able to get in touch with one of my colleagues since you last posted here. If you still require account assistance please let us know and we'll be happy to help :).

RogersZia