2WAY TEXT MESSAGE sign-up - error message

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I've Been Here Awhile
Posts: 3

2WAY TEXT MESSAGE sign-up - error message

 

link:

http://websms.rogers.page.ca/2way/registration.php

on-screen instructions (partial):
TO SEND A 2WAY TEXT MESSAGE, YOU NEED TO SIGN UP FIRST.

ENTER YOUR DESIRED SIGN IN INFORMATION IN THE BOXES PROVIDED.
PRESS THE SIGN UP BUTTON WHEN YOU'RE COMPLETE.

Error message displayed:

SORRY, BUT AN INTERNAL ERROR HAS BEEN ENCOUNTERED. PLEASE TRY AGAIN IN A FEW MOMENTS.

 

Tried 5 times over a 1 hour period.  Also tried with 2 different emails (1 hotmail, 1 my company email).

 

I then signed up to use this 'community' service (no other way to reach support as far as I could see)...

 

I also tried using my sign-in credentials for 'community' (email & password) to sign into the 2-way textimng but received the following error message "SORRY BUT YOUR CREDENTIALS ARE INVALID".

 

 ***Edited Labels.***

I'm a Trusted Advisor
Posts: 32,019

Re: 2WAY TEXT MESSAGE sign-up - error message

Hello SteveMtl


Last night & this morning they have internal issues causing a few problems which i think this was one of them. When i just tried, it worked fine for me.



Can you try & see if it works not for you? Let us know!
I've Been Here Awhile
Posts: 3

Re: 2WAY TEXT MESSAGE sign-up - error message

Just tried it again.

 

Same error message.

 

I tried rotating th eemail I used, the chat name (in case those were the trigger for ther error:

 

SORRY, BUT AN INTERNAL ERROR HAS BEEN ENCOUNTERED. PLEASE TRY AGAIN IN A FEW MOMENTS.

I'm a Trusted Advisor
Posts: 32,019

Re: 2WAY TEXT MESSAGE sign-up - error message

Hello SteveMtl

It could be either the application is causing errors with some people not being able to log in. I would just leave it for a few more hours & see.

You could if you like contact Rogers via Facebook / Twitters @RogersHelp or live chat & let them know this is going on. The forums are user to user base unfortunately


http://www.rogershelp.com/customerserv/cuscare_ECare.php?s=17
I've Been Here Awhile
Posts: 3

Re: 2WAY TEXT MESSAGE sign-up - error message

I might truy Twitter.

 

I did attempt live Chat earlier.  They said they coud not assist & instruycted me to use the email/trouble ticket(?) help system.  When I tried to use the email/trouble ticket (?) system, I was blocked because it required me to input my Rogers phone number (which I do not have; so that was a dead end).

 

It seems everywhere I have turned has required seperate log-ins and/or other credentials to be inputted ... kinda surprised there isn't just 1` 'master' Rogers log-in??

 

ANyways, I might try your twitter suggestion - thx

 

Also, I sent you a private messg.

 

Thx 4 your help thius far!

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